2. Modul ke: Fakultas Program Studi The Module 1 is intended to give you further understanding of how and what is needed to comprehend much better concerning the aspects of time and its changes. 09 FAKULTAS EKONOMI dan BISNIS Program Studi AKUTANSI

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4. Don’t be afraid. What did the vet say? He asked the dog not to be afraid. Don’t move. He asked the dog not to move He asked the dog not to be afraid and move.

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6. 5 LISTENING page 79 Good Managers VOCABULARY page 80 Verbs and Prepositions READING page 81 Managing Across Cultures LANGUAGE REVIEW page 82 Reported Speech SKILLS page 82 Socializing and Entertaining CASE STUDY page 84. The we do things

7. TSM DECEMBER 2008 6 Quotes “Management Problems Always Turn Out To Be People Problems” By John Peet, British Management Consultant

8. TSM DECEMBER 2008 7 Starting up

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10. 9 What qualities and skills should a good manager have? Choose the six most important form the list. To be a good manager you need to:

11. 10 1.Like people 2.Enjoy working with others 3.Give orders 4.Listen to others 5.Make suggestions 6.Judge people’s abilities 7.Plan ahead 8.Be good with numbers 9.Make good presentations 10.Be persuasive

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13. TSM DECEMBER 2008 12 IIf you are managing people from different cultures, what other qualities and skills do you need?

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18. TSM DECEMBER 2008 17 Good Managers

19. TSM DECEMBER 2008 18 Listening script No. 9.1. See page 149.

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21. TSM DECEMBER 2008 20 Kriengsak Niratpattanasal is a management consultant in Thailand. Listen to the first part of the interview and complete the chart.

22. TSM DECEMBER 200821 Managers need to be good at …. ….in order to 1Observing Understand the behavior, the …………, and …………….of their staff. 2Listening …………..,………..their staff’s……………. 3 Asking Questions …………,………..all the ……. they need to make the right decisions. 4Speaking ………….their ………….clearly to all their staff.

23. TSM DECEMBER 2008 22 The Answers to exercise 9.1.

24. TSM DECEMBER 200823 Managers need to be good at …. ….in order to 1Observing Understand the behavior, the understand, and strengthens of their staff. 2Listening learn, about their staff’s problems. 3 Asking Questions Find out, all the information they need to make the right decisions. 4Speaking Communicate their objectives clearly to all their staff.

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26. TSM DECEMBER 2008 25 Listening Script 9.2, see page 149 - 150.

27. TSM DECEMBER 2008 26 LListen to the second part of the interview. DDecide whether these statements are true or false, according to Kriengsak. MManagers need to:

28. TSM DECEMBER 2008DRS. YUDI ANJANGSANA, MM. 27 1. Plan in advance. 2. Find out about the local language, culture and conditions. 3. Get to know the local people. 4. Try to become experts as soon as possible. 5. Spend time observing and asking questions.

29. TSM DECEMBER 2008 28 Answers: T rue T rue T rue F alse T rue

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31. TSM DECEMBER 2008 30 Listening Script 9.3, see page 150.

32. TSM DECEMBER 2008 31 Listen to the third part of the interview and answer these questions.

33. TSM DECEMBER 2008 32 1. W hat do managers often want from Asian staff? 2. W hat do the managers sometimes ignore? 3. W hy might the managers underestimate the local skills and abilities?

34. TSM DECEMBER 2008 33 ANSWERS

35. TSM DECEMBER 2008 34 1. T hey mistakenly want them to be more forceful, to deal with problems logically, and to be ambitious. 2. T hey ignore the background, education, and cultural differences between themselves and their staff. 3. B ecause they focus too much on their weaknesses, jump to conclusions too quickly and label all local staff as the same.

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37. TSM DECEMBER 2008 36 WWhat advice would you give to a foreign manager who is going to manage staff in your country?

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42. TSM DECEMBER 2008 41 VVerb and preposition combinations are often useful for describing skill and personal qualities. MMatch the verbs 1 to 7 with the prepositions and phrases a) to g) AA good manager shoul:

43. TSM DECEMBER 200842 1.Respond 2.Listen 3.Deal 4.Believe 5.Delegate 6.Communicate 7.Invest a)In their employees’ abilities. b)To a deputy as often as possible. c)To employees’ concerns promptly. d)With colleagues clearly. e)With problems quickly. f)In regular training courses for employees. g)To all suggestions from staff.

44. TSM DECEMBER 200843 1.Respond 2.Listen 3.Deal 4.Believe 5.Delegate 6.Communicate 7.Invest a)In their employees’ abilities. b)To a deputy as often as possible. c)To employees’ concerns promptly. d)With colleagues clearly. e)With problems quickly. f)In regular training courses for employees. g)To all suggestions from staff.

45. TSM DECEMBER 200844 1.Respond 2.Listen 3.Deal 4.Believe 5.Delegate 6.Communicate 7.Invest a)In their employees’ abilities. b)To a deputy as often as possible. c)To employees’ concerns promptly. d)With colleagues clearly. e)With problems quickly. f)In regular training courses for employees. g)To all suggestions from staff.

46. TSM DECEMBER 200845 1.Respond 2.Listen 3.Deal 4.Believe 5.Delegate 6.Communicate 7.Invest a)In their employees’ abilities. b)To a deputy as often as possible. c)To employees’ concerns promptly. d)With colleagues clearly. e)With problems quickly. f)In regular training courses for employees. g)To all suggestions from staff.

47. TSM DECEMBER 200846 1.Respond 2.Listen 3.Deal 4.Believe 5.Delegate 6.Communicate 7.Invest a)In their employees’ abilities. b)To a deputy as often as possible. c)To employees’ concerns promptly. d)With colleagues clearly. e)With problems quickly. f)In regular training courses for employees. g)To all suggestions from staff.

48. TSM DECEMBER 2008DRS. YUDI ANJANGSANA, MM. 47 1.Respond 2.Listen 3.Deal 4.Believe 5.Delegate 6.Communicate 7.Invest a)In their employees’ abilities. b)To a deputy as often as possible. c)To employees’ concerns promptly. d)With colleagues clearly. e)With problems quickly. f)In regular training courses for employees. g)To all suggestions from staff.

49. TSM DECEMBER 2008DRS. YUDI ANJANGSANA, MM. 48 1.Respond 2.Listen 3.Deal 4.Believe 5.Delegate 6.Communicate 7.Invest a)In their employees’ abilities. b)To a deputy as often as possible. c)To employees’ concerns promptly. d)With colleagues clearly. e)With problems quickly. f)In regular training courses for employees. g)To all suggestions from staff.

50. TSM DECEMBER 2008DRS. YUDI ANJANGSANA, MM. 49 1.Respond 2.Listen 3.Deal 4.Believe 5.Delegate 6.Communicate 7.Invest a)In their employees’ abilities. b)To a deputy as often as possible. c)To employees’ concerns promptly. d)With colleagues clearly. e)With problems quickly. f)In regular training courses for employees. g)To all suggestions from staff.

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52. TSM DECEMBER 2008D 51 Which do you think are the three most important qualities in Exercise A? (Discuss with your friends)

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54. TSM DECEMBER 2008 53 Some verbs combine with more than one preposition. For example: ‘He reports to the Marketing Director.’ (to a person) ‘The Sales Manager reported on last month’s sales figures.’ (on a thing) Say whether the following combine with someone or something.

55. TSM DECEMBER 2008 54 Report to  Someone Report on  Something No. 1.

56. TSM DECEMBER 2008 55 Apologize for  something Apologize to  someone No. 2.

57. TSM DECEMBER 2008 56 Talk to  Someone Talk about  Someone & Something No. 3.

58. TSM DECEMBER 2008 57 Agree with  Someone Agree on  Something No. 4.

59. TSM DECEMBER 2008 58 Argue about  Something Argue with  Someone No. 5.

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61. TSM DECEMBER 2008 60 1.I agreed ……….her that we nee to change our marketing strategy. 2.I talk………my boss every Monday at our regular meeting. 3.We argued …….next year’s budget for over an hour. 4.He apologized ……losing his temper. 5.We talked ……our financial problems for a long time. 6.The Finance Director argued……our Managing Director over profit sharing. 7.I apologized …………Paula for giving her the wrong figures. 8.Can we agree …….the date of our next meeting?

62. TSM DECEMBER 2008 61 1.I agreed with her that we nee to change our marketing strategy. 2.I talk to my boss every Monday at our regular meeting. 3.We argued about next year’s budget for over an hour. 4.He apologized for losing his temper. 5.We talked about our financial problems for a long time. 6.The Finance Director argued with our Managing Director over profit sharing. 7.I apologized to Paula for giving her the wrong figures. 8.Can we agree on the date of our next meeting?

63. Reported speech I’m going home Direct speech She said, “I’m going home”. February 25thMarch 4th Reported speech She said (that) she was going home.

64. Reported speech /2 Posibles cambios: Tiempos verbales. He said, “I love you” He said (that) he loved me. Orden de las palabras Mum says, “Why aren’t you at school?” Mum wants to know why you aren’t at school. Pronombres (Ver ejemplo en tiempos verbales) Otras palabras Peter said, “I’m seeing the doctor tomorrow”. Peter said (that) he was seeing the doctor the following day.

65. Reported speech /3 Cambios en los tiempos verbales: Direct speechReported speech Present simplePast simple ‘I like peaches’.He said he liked peaches. Present continuousPast continuous ‘Is it raining?’He asked if it was raining. Past simplePast simple / Past Perfect ‘I didn’t recognize you’.She explained that she hadn’t recognized /didn’t recognize me. Past continuousPast continuous or past perfect continuous ‘I was joking about the price.’He said he was joking (Or: had been joking) about the price.

66. Reported speech /4 Cambios en los tiempos verbales (continuación) Direct speechReported speechPast perfect ‘I hadn’t seen her before that day.’You said you hadn’t seen her before that day. shall / willshould / would ‘We’ll be late.’I told him we’d be late. can, maycould, might ‘I can swim.’She thought she could swim. mustmust or had to ‘I must go.’He said he must / had to go.

67. Reported speech /5 Reporting questions Two kinds of questions 1. Yes / No questions He wanted to know if / whether I was leaving. ‘Are you leaving?’ he said. svaux sv

68. Reported speech /6 2. Wh-questions ‘Where is the President staying?’ the reporter said. Wh-wordauxsv The reporter asked where the President was staying. Wh-wordsauxv

69. Reported speech /7 Otras palabras herethere nowthen, at the time todaythat day yesterdaythe day before / the previous day tomorrowthe next / following day this weekthat week last weekthe week before, the previous week an hour agoan hour before / earlier

70. Reported speech /8 Say or tell Tell Daniel told me (that) he was ready. Say Daniel said (that) he was ready. Ask, want to know, wonder ‘What’s the problem?’ he said. He wanted to know / asked (me) / wondered what the problem was. + el oyente no se menciona el oyente

71. ‘Andrew is working,’ Jessica said. Jessica said (that) Andrew was working. ‘I’ve fixed the shelves,’ John told Susan. John told Susan (that) he had fixed the shelves. ‘My money had run out,’ said Daniel. Daniel said his money had run out. ‘You can sit over here,’ the steward said. The steward said we could sit over there. ‘When did you start acting, Melissa?’ Guy said. Guy asked Melissa when she had started acting. ‘Has the taxi arrived yet?’ someone asked. Someone asked if / whether the taxi had arrived yet.

72. Terima Kasih