1. Communication Skills Or, Have you heard what I think I’ve said?

2. Getting to know each other Janice – An introduction Carol – An introduction Dea – An introduction About you...

3. Course Aim To enable delegates to learn more about communication skills, and to practice in a safe environment

4. Course Objectives By the end of the course, delegates should have: A better understanding of the role and importance of Natura 2000 sites and networks A better understanding of how to communicate effectively, particularly within the context of Natura 2000 An insight into the purpose of communication strategies, include communication within and outside the organisation Exposure to, and experience of, new communication skills, including written communication, presentation skills, feedback and listening skills. Discussed some techniques for two-way communication with groups, such as negotiation and facilitation techniques Throughout this course, time will be given to reflect on techniques used and to actively have a go.

5. Course Programme - Monday Setting the Scene Introductions to each other Introductions to course An Introduction to Natura 2000 Communication in Protected Areas Communication Strategies with Organisations

6. Course Programme – Tuesday Developing your Personal Communication Skills Energiser and re-cap on yesterday Personal Communication skills, including: – Verbal/Non-verbal communication – Active listening – Assertive, not aggressive – Giving and receiving feedback – Written communication

7. Course Programme – Wednesday Developing your skills for communication with a wider audience Enlivener and re-cap on course so far Effective ways of communicating with groups Interpretation techniques Presentation skills

8. Course Programme – Thursday Being more effective in two-way communication Enlivener and re-cap Facilitation techniques Negotiation and Conflict resolution Online Communication

9. Course Programme – Friday More two-way communication Enlivener and re-cap Talking to the media Action planning Sharing your skills – Cascade learning Action planning Conclusions and finish

10. Learning Cycle Having an Experience Reviewing the Experience Drawing conclusions from the Experience Putting conclusions into practice

11. Unconscious Incompetence (Ignorance) Conscious Incompetence Conscious Competence Unconscious Competence Spiral of Understanding skills

12. What is Effective Communication?

13. What is effective communication? In groups, try to come up with a definition of communication. According to the Collins Essential English Dictionary (2006, 2 nd edition), it’s a noun meaning... 1. the exchange of information, ideas, or feelings 2. something communicated, such as a message 3. communications means of travelling or sending messages It’s an art as much as a science

14. What is Effective Communication?

15. The reality...

16. Potential influences Body Language/ Non- Verbal Communication Language used Existing knowledge Assumptions Context Memory Attitudes Stress Clarity Culture Listening skills Writing skills

17. Why does it matter? What happens when communication doesn’t work properly? NEXT! Learn more about Natura 2000 and why it is important in protected areas that we communicate clearly and effectively