1. User Champion Field Report 12/11/2008 Chris Hempel, TACC hempel@tacc.utexas.edu

2. User Contacts Spreadsheet maintained by Sergiu and Rich; worksheet per quarter –New and renewal projects –PIs, resources, TG point of contact POC to contact PI –POC introduction –What is PI experience so far? –Encourage PI to contact POC for future assistance

3. User Contacts (2) Letter sent to PIs –Receive award letter? –Receive TGUP login? –Typical job size (cores, wall clock, memory)? –What software do you use? –“grid” components you will be using … Data transfers (SRB, uberftp, gpfs-wan, from where to where) TG visualization systems Job submission via Globus, MyCluster, Condor Use of science gateway –How is the documentation?

4. User Contacts (3) Allocations beginning 1 October 2008 –30 contact emails sent –14 PIs (or delegates) responded –8 Required follow up Login issues Allocation Job SU usage Scalapack (response received on 11/6, resolved 11/13)

5. User Contacts (4) 2008 –92 users contacted –32 users responded Worth the effort; especially for new users Also now contacting Startups periodically