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Universals of Interpersonal Communication
CH. 1 Universals of Interpersonal Communication
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Interpersonal Communication
Selective Systemic Unique Ongoing Quantitative Qualitative
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Quantitative or Dyadic Approach
between 2 persons who have an established relationship
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Qualitative or Developmental Approach
two-person communication based on psychological data, Explanatory knowledge, and personally established rules.
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Elements of Interpersonal Communication
A. Source-Receiver = of messages simultaneously
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Encode = form messages Decode = decipher messages break down and assign meaning for understanding
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Competence is your ability to communicate effectively
interpersonal competence = ability to adjust your communication according to the context
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Messages Verbal or Nonverbal
Feedback = message sent by the receiver of a message, back to the original sender
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Feed-forward = is information given prior to the main message
1. sets you up to receive the information in a particular way
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Channel = medium through which the message is transmitted
Always involves the 5 senses
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Noise = anything that interferes with the transmission of a message
creates inaccuracies
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physical = environment
physiological = biological problems of the communicators psychological = mental interference located in the minds of the communicators
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Semantic = language. problems Context = influences the
Semantic = language problems Context = influences the form and content of messages
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physical = setting temporal = time social-psychological status of relationship cultural = influences values, morals, beliefs Purpose = variety Ethics = every act has a moral dimension
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II. Transactional Process
A. Is a Process = continual and ever changing B. Elements are Interdependent = a change in one = a change in all
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The Nature of Communication
The Communication Model
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The Nature of Communication
Communication Principles Communication is Unavoidable Communication Operates on Two Levels Content Messages Relational Messages Communication is Irreversible Communication is a Process Continued...
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The Nature of Communication
Communication Principles Communication is Not a Panacea Communication Often Presents Ethical Challenges The Golden Rule Standard The Professional Ethic The “60 Minutes” Test
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Content & Relational Dimensions
Content Dimension = the information that tells what behavior is expected
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implications from two dimensions gender differences
Relational Dimension =tells us how to interpret the content implications from two dimensions gender differences
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Process of Adjustment =. learning another's unique
Process of Adjustment = learning another's unique system of signals over time. Communication Accommodation = adjusting speaking style for listeners to gain social approval
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