1.  (3)(G): “Use effective communication strategies in leadership roles.”  (3)(H): “Use effective communication strategies for managing conflicts in groups.”

2.  I can Identify the type of conflict  I can distinguish between the levels of conflict  I can determine the source of a conflict  I can successfully use a resolution strategy to solve a conflict

3. Managing Conflict

4. A struggle between two or more parties who sense interference in achieving goals. 3 Types of Conflict: 1. Facts (can be proven to be true or false) 2. Values (over priorities) 3. Policies (differences over how best to reach a goal)

5. Roles Power Struggle Unclear Guidelines Personal Style External Stress

6. 1. Avoidance: keeping away from or withdrawing from something. 2. Accommodation: maintaining harmony with others by giving in to their wishes. 3. Coercion: trying to force others to go along with your wishes.

7. 4. Compromise: settling differences by having each party give up something. 5. Negotiation: bargaining with others to gain what you want. 6. Collaboration: working together to achieve some result.

8. Functioning as a Leader

9.  Leader: Someone who influences or inspires others to act in specific ways to accomplish a common goal.  Appointed Leader: Someone who is given his or her leadership position by a person in authority.  Emergent Leader: Someone who is chosen by peers or members of a group because of his/her personality, power in the group, or the special circumstances of the group task.

10.  Trait Approach: the idea that leaders share certain personality traits that help them lead successfully.  Style Approach: the idea that a leader’s communication method and use of power determines his/her success. 2 Approaches to Leadership

11. Authoritarian Leader: uses power to force followers to do what he/she wants them to do. Democratic Leader: invites followers to participate in decision making in an effort to get the majority to agree with/commit to decisions. Laissez-Faire Leader: gives up his/her power to the members of the group. Balanced Leader: strives for an equal focus on both tasks and relationships. 4 Styles of Leadership

12. 1. Coercive Power: ability to force others to do something by punishing them if they do not comply. 2. Expert Power: power held by the person who knows the most about the work that must be done. 3. Informational Power: power held by individuals who have access to needed information. 4. Referent Power: influence held by someone who is respected, liked, or otherwise admired by his/her followers. 6 Types of Power:

13. 5. Legitimate Power: power assigned to anyone who holds a particular position, office, or title. 6. Reward Power: the ability to repay others in exchange for complying with a given direction. Continued…..

14. 1. Make others feel important 2. Promote a vision 3. Focus workers on the task 4. Treat others with respect 5. Admit mistakes 6. Criticize others only in private 7. Stay visible to your followers