1. Human Resources Performance Appraisal

2. Chapter 12 Human Resources Performance App. Performance Appraisal – The process of determining and communicating employee performance and establishing a plan of improvement. Performance = Effort x Ability x Role MAN 3301: Management of Human Resources

3. Chapter 12 Human Resources Performance App. Performance Appraisal – Process 1.Set work standards 2.Assess performance in relation to standards 3.Provide feedback Motivate to improve Motivate to continue Effective communication is KEY to this process MAN 3301: Management of Human Resources

4. Chapter 12 Human Resources Performance App. Performance Appraisal – Methods 1.Graphic Rating Scale Method 2.Ranking Methods a.Alternation b.Paired Comparison c.Forced Distribution 3.Behaviorally Anchored Rating Scale (BARS) 4.Management by Objectives (MBO) MAN 3301: Management of Human Resources

5. Chapter 12 Human Resources Performance App. Performance Appraisal – Methods Behaviorally Anchored Rating Scale (BARS): 1.Develop “critical incidents” 2.Develop “performance dimensions” 3.Select a scale 4.Use quantitative CIs to fill in PD scales 5.Fill in gaps MAN 3301: Management of Human Resources

6. Chapter 12 Human Resources Performance App. Performance Appraisal – Methods Management by Objective (MBO): 1.Set organizational and departmental goals 2.Set individual goals and discuss 3.Measure performance against goals 4.Provide feedback MAN 3301: Management of Human Resources

7. Chapter 12 Human Resources Performance App. Performance Appraisal – Potential Problems 1.Unclear standards 2.Central Tendency 3.Leniency/Strictness 4.Halo effect/Bias 5.“Recency” To address problems: Method & Rater Training MAN 3301: Management of Human Resources

8. Chapter 12 Human Resources Performance App. Performance Appraisal – Avoiding Legal Hazards Derive PA content from Job Analysis Emphasize behavior, not personality Communicate with employee Allow feedback Train managers to perform PA Document & retain everything Consistency between decisions and PA MAN 3301: Management of Human Resources