1. 1 III/ILL at the University of Oregon 1 st Northwest ILL/Resource Sharing Conference September 20, 2002 Joanne Halgren Head, Interlibrary Loan Department University of Oregon

2. 2 University of Oregon Library Medium sized ARL library-2 million + vols 20,000 Students Largest library in the state Member of Orbis, a consortia of 20 libraries in Oregon and Washington plus CRL. Orbis offers a joint catalog and unmediated patron borrowing

3. 3 Brief History of ILL at UO With OCLC ILL Subsystem since 1981 Public Terminal at Reference Desk from the beginning (100 series) Transactions for 1981-1982 vs. 2001- 2002 Borrowing=6,000 Vs. 21,000 Lending=14,000 Vs. 44,000

4. 4 Staffing 1981-1982 FTS=2.25 Students (FTE)=4.5 Centralized Exceptions Mail Services 2001-2002 FTS=5 Students(FTE)=5 Borrowing-Centralized Except for Help From Reference Staff Lending-Decentralized Access Services Copy Service Mail Services Branches

5. 5 Transactions Per Staff 1981-1982=6.75 FTE for 20,000 Transactions ** 2962 per staff 2001-2002=10 FTE for 65,000 Transactions ** 6500 per staff

6. 6 Staffing tasks 1981-1982 FT Staff sent all OCLC requests, educated patrons, solved problems Students typed and twxed requests, photocopied, notified patrons, filed, opened mail, etc. 2001-2002 FT Staff administer work flow, solve problems, educate patrons Students send OCLC requests, notify patrons, photocopy, Ariel, etc.

7. 7 Technology in ILL 1981-1982 OCLC Telex Microfiche Reader Copy Machines 2001-2002 OCLC OPAC PC’s Fax ILL ME Ariel Ariel Patron Delivery IFM Billing III Web ILL Form Call Number Matching Program ILL Direct

8. 8 III at UO Acquisitions Cataloging Circulation Orbis Borrowing Interlibrary Loan Lending Interlibrary Loan Borrowing

9. 9 Interlibrary Loan Lending Use existing III circulation capabilities Enter borrowing libraries into the database Check out using III circ system with an 8 week loan period Rely on III’s ability to send out overdues and recalls

10. 10 Interlibrary Loan Borrowing Authenticates patrons Easy for patrons to use Patrons can see status Staff easily transfers from III to OCLC Review requests Can create bib and item records for requests Works with ILL Direct if information is properly input

11. 11 III/ILL Issues Cost Interoperability with other systems Form is not easy to set up or customize

12. 12 Needed Improvements Reduce steps in working with article requests after received Allow more mapping of elements to forms ie faculty requests Web version needs to be more robust