1. ‘ Creating conditions and instruments for lower educated workers and handicaped people with a distance to the labourmarket with the aim of a regular position on the labour market’ Interview techniques Module 1 Exercise 2.4, attachment 5

2. Interview techniques

3. Conducting the interview

4. KNOWING HOW TO PROVIDE FEEDBACK KNOWING HOW TO ASK QUESTIONS RECOGNISING NON-VERBAL LANGUAGE LISTENING AND OBSERVING INTERVIEWER’S PREPARATION Interviewing skills

5. Maintain contact Pay attention to the tone of voice you use: how you say things is sometime more important than what you say Take notes, when necessary Don’t be too quick to jump to conclusions Listening and observing Interviewing skills

6. The interview An interview is a communication situation characterised by the specific relationship that is established between two or more people that have different roles and act according to different motivations, for different purposes

7. Interview: phases and structure Time 0 Time X INTERVIEW PREPARATION RESULT OPENING CLOSING CENTRAL PART

8. The interview: the phases PHASES PREPARATION RESULT OPENING CLOSING CENTRAL PART Systematize the information Define the objectives, priority topics, guiding questions OBJECTIVES

9. The interview: the phases PHASES OPENING Listen Identify the interview objectives RESULT CLOSING CENTRAL PART PREPARATION Collect, delineate and suggest the first references to concrete situations OBJECTIVES

10. The interview: the phases PHASES CENTRAL PART Encourage interchange RESULT CLOSING OPENING PREPARATION Contextualise the problems with the objectives OBJECTIVES

11. The interview: the phases PHASES CLOSING Summarise RESULT CENTRAL PART OPENING PREPARATION Agree on actions to be carried out OBJECTIVES

12. The many activities in an interview 1.Questioning 2.Specifying 3.Comparing 4.Explaining 5.Confirming 6.Consolidating 7.Illustrating 8.Interpreting

13. Conducting the interview TO CONDUCT AN INTERVIEW ADEQUATELY YOU MUST ASK YOURSELF THE FOLLOWING QUESTIONS: What objective do I want to achieve? What arguments can I use to reach this objective? Who am I speaking to? What difficulties could there be?

14. STRATEGIES TO ESTABLISH AN EFFICIENT RELATIONSHIP: Have clear objectives Activate the listening mode Avoid phrases like “The only way to...” See things from the perspective of the other Conducting the interview

15. STRATEGIES TO ESTABLISH AN INEFFICIENT RELATIONSHIP : Take a rigid stance Interfere in the listening Talk about less important secondary matters Delay decisions Put the interviewee on the defensive Give the interviewee the impression of having lost Conducting the interview

16. The Arc of distortion In a communication process, what is communicated is not always what is received. The gap between these two elements constitutes the arc of distortion.

17. Factors that contribute to distortion: limited vocabulary incorrect use of words excess of communication hyper- or hypo-stimulation of emotions speaking without thinking using mixed verbal and non-verbal signals inefficient feedback forgetting who you are talking to The arc of distortion

18. The interview: an operator’s guide CLOSING Summarise the topics of the interview and what has been discussed Offer a chance to ask questions and add suggestions CENTRAL PART Listen Focus on the areas/ aspects of the interview Comment on the weaknesses and positive aspects referring to concrete data Invite the person to express and share their point of view OPENING OPENING To be conducted by the interviewer Clarify and share the purpose of the interview Start off on a polite and positive note