1. INSETA WOMEN IN INSURANCE FEBRUARY 26, 2004 NOMHLE CANCA

2. INDEX 1. Charter is not a Religious Document - Burundi - Burundi 2. Embracing the unknown - Donald Rumsfeld - Donald Rumsfeld 3. Create Realistic Stretch Target -Leave no one behind -Leave no one behind 4. Reap what you sow - Jayson Blair - Jayson Blair INSETA

3. INDEX – cont. 5. Invest in Hardware but don’t forget the importance of software 5. Invest in Hardware but don’t forget the importance of software 6. Summary 6. Summary INSETA

4. Charter Requirements ActionFlexibilitySincerity Burundi Urban Legend INSETA

5. Embracing the Unknown Rumsfeld, renowned for his uncompromising tough talking, received the prize for the most baffling comment by a public figure. "Reports that say something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know," Rumsfeld told a news briefing. "We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns -- the ones we don't know we don't know." John Lister, spokesman for the campaign, which strives to have public information delivered in clear, straightforward English, said: "We think we know what he means. But we don't know if we really know." INSETA

6. Shosholoza Train Leave no one behind Leave no one behind Create momentum by setting Stretch Create momentum by setting Stretch Target Target Israeli women Israeli women Brenthurst Initiative Brenthurst Initiative INSETA

7. Maintain Globally Competitive Standards Reap what you sow!! Reap what you sow!! - Jayson Blair ( New York Times ) - Jayson Blair ( New York Times ) The forbidden truth about Jayson Blair It's the issue nobody at the New York Times wants to discuss: Were a reporter's flagrant journalistic abuses overlooked because he's black? The forbidden truth about Jayson Blair It's the issue nobody at the New York Times wants to discuss: Were a reporter's flagrant journalistic abuses overlooked because he's black? INSETA

8. Make the correct Investment Hard Ware Training Training Development Development Mentorship MentorshipSoftware Encourage Innovation Encourage Innovation Outcome Based Training Outcome Based Training Innovation in Funding Innovation in Funding Provide Support Services Provide Support Services INSETA

9. Summary 1. Charter can not have all the answers 2. Embrace the unknown 3. Growth is the answer 4. Remain Globally Competitive 5. Software Components INSETA

10. Thank You! INSETA