1. Bringing our values to life © 2005 IBM Corporation SWG Vendor Operations – Guidelines for Vendors After an Engagement - Direct g October 2009

2. © 2005 IBM Corporation 2 Agenda  After an engagement Engagement Closeout VEC (Vendor Engagement Close Out Process)  Contact Information/Where to go for help

3. © 2005 IBM Corporation 3 Vendor Responsibilities Engagement Closeout. Ensure all labor has been submitted. Ensure engagement owner is aware of any relevant close out issues or status. Ensure final status report is submitted to engagement owner. Ensure all invoicing is submitted within two weeks of engagement end date. Ensure any deliverables are sent to engagement owner and accompany vendor invoice as outlined in ERS or NON-ERS/SOW. Return any loaned IBM equipment. Notify BRAND ID and outssubk@us.ibm.com if engagement is ending early so that system access can be suspended according to guidelines and schedules can be updated.outssubk@us.ibm.com Collect badges if non-core and return to outssubk. AFTER ENGAGEMENT

4. © 2005 IBM Corporation 4 Contact Information Where to go for Help: Subcontractor Analysts (note: brand ids are monitored by a primary SA, with backup coverage as needed) Collaboration (Lotus)isscsubk@us.ibm.comisscsubk@us.ibm.com (efax 845-491-3180) Tivoliisstsubk@us.ibm.comisstsubk@us.ibm.com (efax 845-491-5767) Rationalissrsubk@us.ibm.comissrsubk@us.ibm.com (efax 845-264-6263) Business Analytics (Cognos) issbasub@us.ibm.comissbasub@us.ibm.com (efax 845-491-7076) WebSphereaimsubk@us.ibm.com Information Management issimsub@us.ibm.comissimsub@us.ibm.com (efax 845-463-8741) Securityibmss@us.ibm.comibmss@us.ibm.com (efax 845-491-7076) Industry Solutionsississub@us.ibm.com

5. © 2005 IBM Corporation 5 Contact Information Where to go for Help: General Topics CAR/Timesheet Submissiontimecard@us.ibm.com CBC/Resource Verification Forms, Resumes, Subcontractor Set-Up, AmEx Travel ibmswgdocs@infinite.com Procurement Contacts by BrandCheck with your Brand Subcontractor Analyst Vendor Systems Access/Badgeoutssubk@us.ibm.com EscalationTom Kuhar, tom_kuhar@us.ibm.com, 208- 395-0355 tom_kuhar@us.ibm.com

6. © 2005 IBM Corporation 6 Contact Information Where to go for Help: Partner Relationship Management Team Roles Partner Relationship Management Team Roles:  Proactive partner relationship management  Identifying new vendor companies that can address skill gaps  Negotiation and set up of MSOWs (ERS enables a partner)  Point of contact for the delivery team to address issues with existing partners *For a complete list of Partner Relationship managers please see Contact List for Partner Relationships

7. © 2005 IBM Corporation 7 Contact Information Where to go for Help: Partner Relationship Manager Gina Benedick- Davidson Rational, Tivoli, Security, Information Management 208-395-0347 ginabene@us.ibm.com ginabene@us.ibm.com Brian HawthorneWebSphere401-477-6489 brianhaw@us.ibm.com brianhaw@us.ibm.com Ted SmithBusiness Analytics, Collaboration 720-396-9210 ted_smith@us.ibm.com ted_smith@us.ibm.com Andrea WardIndustry Solutions905-686-5566 aeward@ca.ibm.com

8. © 2005 IBM Corporation 8 Contact Information for ICS Where to go for Help: Initial Set up Sales John Laskey919-678-1228 jlaskey@bellsouth.net Recruiter/problem solver Kathy Rowell813-641-0730 Krowell@infinite.com Issue Resolution: POs, ERS/ERSA Unique email IDIbm-ers@infinite.com Billing inquiries: Unique email IDibmpayables@infinite.com Consultant Documents CBC/RVF, Resumes, AMEX Travel, etc Unique email IDibmswgdocs@infinite.com Contracts Subba Badeti609-269-8633 sbadeti@infinite.com