2. Regional Advisors Presentation to: NSD Meeting – Athens, GA. Presented by: Elizabeth “Betsy” Pape, RD, LD Date: December 2, 2015

3. Regional Advisors

4. Regional Advisor Main Duties -Continuous Quality Improvement (CQI) -Improvement of Customer Service -Provide clarification on GA WIC Policies & Procedures -Process & Trend Client Complaints & Corrective Actions

5. Examples of Regional Advisor Support Pre and Post Program Review Assessment Clinic Flow Assessment Monitor WIC Standards, Processes & Procedures Tracking & Trending of Complaints & Corrective Actions Training – one on one and/or groups Identify Best Practices

6. Methodology Options for Improvement DMAIC Define - the issue Measure – determine metrics for baseline Analyze – the data Improve – the barriers Control/ Monitor PDCA Plan – identify issue Do – implement change Check – utilize data to determine effectiveness Act – implement on larger scale

8. Regional Advisor – Brandon Whitney, MPH Assigned Districts: Fulton Clayton Augusta – Program Re-review in June DeKalb – Program Review in May Valdosta Coastal – Program Review in March

9. Regional Advisor – Kasey Hurtado Assigned Districts: Rome Dalton – Program Review in February Gainesville Cobb-Douglas – Program Review in April Athens

10. Regional Advisor – Sharon Joseph, MPA, CLC Assigned Districts: Gwinnett Dublin – Program Review in January Macon Waycross – Program Review in August

11. Regional Advisor – Rachel Agnew, RD, LD Assigned Districts: LaGrange Columbus Albany Grady – Program Review in July

12. Next Steps Regional Advisor to contact assigned District NSDs for initial contact meeting Establish District’s Areas for Improvement Establish quarterly Action Plan with Timeline With NSD approval, schedule Pre/Post-Program Review Assessment

13. The Regional Advisors Look Forward to Working with You and Your Staff

14. THANK YOU!!