1. Summer Staff Meeting June 26, 2014 Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP Motivating a Multi- Generational Workforce: Tapping into your Style

3. After attending this session, you will be able to: Identify your own style of communication Discover practical ways to increase your communication as a team leader Understand events & experiences that shape different generations Map out action steps that will help you connect with & motivate different styles & generations

8.  Goals  Fears  Motivations  Ways of seeing the world PPT 9-6 Considerations

9. Common Language Safe for everyone to use Non-threatening Non-judgmental

12. Administering the DiSC Preview Assessment  It is not a test.  You cannot pass or fail.  There are no right or wrong answers.  There is no one style that is better than another.

13. DiSC Communication Styles helps us identify the different ways we behave so we can: Minimize potential conflict with others Maximize our potential for success Purpose

14. Dominance Results Solves problems Direct communication Get ‘er Done!

15. influence Engaged Collaboration Persuasive Let’s have fun!

16. Steadiness Stability Teamwork Listening Why don’t we all get along and keep things the same?

17. Conscientiousness Quality High standards Diplomatic Do it right the first time

18. Active Thoughtful

19. QuestioningAccepting

20. PPT 4-2 PPT 4-3 Active Thoughtful AcceptingQuestioning PPT 4-4

21. PPT 4-2 PPT 4-3 PPT 4-4 Thoughtful Steadiness Accepting Influence Accepting Steadiness Active Questioning Dominance PPT 4-7 Influence Active Dominance Questioning Conscientiousness

22. PPT 4-2 PPT 4-3 PPT 4-4 Thoughtful Steadiness Accepting Influence Accepting Steadiness Active Questioning Dominance PPT 4-7 Influence Active Dominance Questioning Conscientiousness Direct, results-oriented Expressive, Relationship Analytical, DeliberateSupportive, Cooperative

23. Strengths Are… Extensions of our natural behavior. PPT 5-5

24. D C i DominanceInfluence Steadiness Conscientiousness S

25. There is no best style. All styles have strengths and limitations. All styles can be more or less effective. People are a mixture of styles. PPT 7-3 There are no good or bad styles. Remember That… Introduction to People Reading

26. Body Language Posture Use of hands Facial expressions Tone Pace Inflection Volume Words PPT 7-4 Observable Behavior

27. Step 1 : Recognize People have different communication styles. PPT 9-9

28. Step 2: Understand Step 1 : Recognize People have different Goals Fears Motivations Ways of seeing the world PPT 9-10

29. Step 3: Adapt D C S Step 2: Understand Step 1 : Recognize Develop productive interactions by adapting as needed. D C S i PPT 9-11

30. Conflict and Stress PPT 6-2

31. Behaviors in the extreme OH-23 In normal situations Under pressure Extreme behavior DIn charge, decisive DemandsLeaves iPersuasive, enthusiastic OversellsGives up Pouts SSupportive, friendly Gives inActs hurt Accuses CCareful QuietIs indecisiveGets emotional Attacks

32. D i S C Tends to: ASSERT Tends to: SUPPRESS PPT 6-16

33. D i S C Focuses on: FEELINGS Focuses on: LOGIC PPT 6-17 Responses to Conflict

34. PPT 6-17 WITHDRAW Goal: Justice COMPLY Goal: Harmony EXPRESS Goal: Acknowledgement DEMAND Goal: Victory Focuses on: FEELINGS Tends to: SUPPRESS Focuses on: LOGIC Tends to: ASSERT PPT 6-18

35. OH-23  What is your communication style?  What happens when you are stressed?  Identify what you need from the team to be effective.  As a team, talk about how you can work together. Enhancing Team Effectiveness

36. OH-23 Is there a predominant style that describes your team?  D culture – quick decisions, direct answers and a competitive atmosphere. Interpersonal communication may suffer in this environment and those less assertive may feel overwhelmed  i culture – energetic atmosphere, a focus on innovation, and lots of time spent in meetings or social gatherings. Those less people-oriented may be frustrated by the focus on group activities and poor planning and lack of details may prevent an I culture from implementing any ideas

37. OH-23  S culture – stability, predictability, and friendliness. Values strong teamwork and a management work-life balance. Stagnation may be a risk in this culture and efforts to move the organization forward may met with hesitation  C culture – quality, accuracy, and order. Cynical toward new ideas and trust usually has to be earned. The group may miss opportunities because it spends so much time analyzing and may resist growth for fear of lowering its standards Is there a predominant style that describes your team?

38. GENERATIONS

39. TRADITIONLISTS The difficult we do at once; the impossible takes a bit longer. - Motto of the Seabees

40. BABY BOOMERS “Boomers are now in their ‘Grand Tweens,’ shaping a new stage of life fueled by a sense of purpose.” -Gail Sheehy

41. GEN X’ers “It’s no wonder Xers are angst- ridden and rudderless. They feel America’s greatness has passed. They got to the cocktail party twenty minutes late and all that’s left are those little wieners and a half-empty bottle of Zima.” - Dennis Miller

42. MILLENNIALS “I know we were supposed to bequeath to the next generation a world better than the one we were handed. But we broke it. It just kinda got away from us. But here’s the good news. You fix this thing – and I believe you can – you’re the next great generation.” -Jon Stewart

43. Generation Timeline from Mixing and Managing Four Generations of Employees Greg Hammill Veterans, Silent's, Traditionalists Baby BoomersGeneration X, Gen X, Xers Generation Y, Gen Y, Millennial, Echo Boomers Hard work Duty before fun Adhere to rules “Your experience is respected” Workaholics Work efficiently Desire quality Question authority “You are valued, you are needed” Eliminate the task Self-reliance Want structure and direction Skeptical “Do it your way, forget the rules” Multitasking Tenacity Entrepreneurial Tolerant Goal oriented “You will work with other bright, creative people”

44. Traditionalists  Take time to orient the Traditionalist  Talk in terms of big picture  Train them in technology  Use the personal touch in motivating  Honor their knowledge and experience

45. Baby Boomers  Provide opportunities to work on exciting projects that change the future of your agency  Use participative management & warm and respectful communication  Provide public recognition to honor their experience  Use coaching and offer training - Baby Boomers are life long learners  Provide interesting challenges to tap into their work expertise

46. Gen X’ers  Reward this generation with freedom (Paid time off, relaxed dress codes, open office designs - Repeat “We want you to have a life”)  Provide a fun and relaxed place to work  Provide leading edge technology, innovation, and hands off management  Give them lots of resources in a variety of media to learn and develop  Provide simultaneous tasks and projects- they are used to juggling

47. Millennials  Motivate this generation with tangible and intangible rewards (ability to work with other creative people, creating a fun environment, allowing them to participate in decisions)  Emphasize employee engagement and a sense of community  Help them learn, tune into their technology  Be approachable in your communication  Provide plenty of feedback

48. After attending this session, you will be able to: Identify your own style of communication Discover practical ways to increase your communication as a team leader Understand events & experiences that shape different generations Map out action steps that will help you connect with & motivate different styles & generations

49. Action Planning