1. Forest Revenue Operations information session Revenue Transformation Initiative Important Changes – 2016 Jacqueline Roodbol Elizabeth Fontes & Diana Smith Outreach Section Forest Revenue Operations

2. Today’s session review Partnership talk Change introduce Revenue Transformation Initiative & eTaxBC check What’s New look at Benefits answer Questions 2

3. Our ministries work together. 3

4. FINANCE 4 FLNRO

5. Forest Revenue Operations 5 records forest revenues and receivables manages and collects forest revenues invoiced manages trust security deposits reports forest revenues for public accounts collects overdue accounts A ccounts R eceivable M anagement S ystem

6. Drivers for change… 6  reduce administration  direct contact with us  24/7 account access  convenience  increase customer satisfaction

7. Revenue Transformation Initiative 7

8. 8 Do more with eTaxBC.

9. What’s new for clients? 9  access to eTaxBC  receive a Billing Notice  new account number CLM-1234-5678  statement of account issued 23 rd of each month

10. 10 as of Feb 15, 2016 the date on the Billing Notice starts the interest cycle pay on or before 30 days to avoid interest charges Interest Charges

11. 11 reviewed after a 90 day period for refund or offset clients can request a refund sooner no longer able to transfer credits to a non related account Credit Balances

12. 12 citizens, business & industry employees government

13. We have an outreach plan. Stumpage Clients FLNRO, District and Regional Offices & BC Timber Sales 13 Industry Associations Professional Associations Personal Contact /Phone Email Website Customer Service Support Webinar Training Carl Jensen, Ministry Of Finance Forest Revenue Operations Direct Mail Webinar Website Customer Service Support Truck Loggers Assoc. Trade Show

14. We’ll provide training and support. 14 stay tuned for updates and training

15. You can contact us. 15 Carl Jensen – Supervisor Forest Revenue Operations #250 387 2145 Carl.Jensen@gov.bc.ca

16. 16 answers questions

17. Thank you!