1. Telecentre Europe Summit Istanbul, 14 Oct 2009 e-Inclusion forparticipationandinnovation Paul Timmers Head of Unit EUROPEAN COMMISSION Directorate General « Information Society and Media » Unit H3 – ICT for Inclusion

2. Social and economic challenges Sustainability Demographics Diversity Rights and benefits in the digital society Competitiveness

3. Digital divides decrease but remain and evolve

4. Maturing of the information society?

5. The remaining 30%... Ever more difficult to include? – Non-users – Ex-users – Proxy users Exclusion factors: age, income, education, disability, social isolation, … Non-use factors: not interested, too expensive, no computer/internet,... European Commission Digital Competitiveness Report, 2009; Oxford Internet Institute, The Internet in Britain, 2009

6. How to tackle the remaining and future digital divide? By focusing on usage situation – job, living at home, social activity, health, … – Access, skills Through intermediairies, case-by-case: – telecentres, third sector, family carers, home service SMEs, local authorities Through innovation

7. Moving to the next stage: inclusion and innovation ICT is enabler for inclusion ICT can be catalyst for innovation: – Social innovation – Economic innovation – Technological innovation Bridging the gap Telecentres for innovation:

8. From: President Barroso’s Political guidelines for the next Commission

9. Challenge for Telecentres Actor for inclusion and innovation Showing and measuring impact Sustainable business model

10. Thank you for your attention ec.europa.eu/einclusion paul.timmers@ec.europa.eu