2. Star A. Muir, Director Learning Support Services Educause 2001TAC Support Initiatives What STAR Does Main Lab: Multimedia stations, digital editing, analog editing, equipment checkout STAR*Training: Software workshops STAR*Services: Service for fees Web*STAR: Web development support STAR*Works: Office suite problem-solving Media Resource Center: Learning Resources

3. Star A. Muir, Director Learning Support Services Educause 2001TAC Support Initiatives The STAR Approach Student Mentors as First Point of Contact Student Mentors as Teachers & Learners Multiple Avenues to Learning Capitalize on Informal Knowledge Web-Based Lab Procedures

4. Star A. Muir, Director Learning Support Services Educause 2001TAC Support Initiatives Tracking Usage Tracking Important Statistics –Walk-in Totals –Walk-ins by Unit –Regular Workshop Attendance –Special Workshop Requests & Attendance Using Statistics –Space and Resource Issues –Problem Identification and Unit Followup

5. Star A. Muir, Director Learning Support Services Educause 2001TAC Support Initiatives Supporting TAC Needs New Unit Focused on MS Office Skills Special Workshops Tailored to Meet Individual Unit Needs BYTE Week and TAC GTA Training Mentor Alert! Overload Incoming… Job Aids and Quick Guides Faculty Reality Check Year-End Portfolio Debriefing

6. Star A. Muir, Director Learning Support Services Educause 2001TAC Support Initiatives Contact Information Star Muir, Director, Learning Support Services Instructional Resource Center, MS 5E7 George Mason University, Fairfax, VA, 22030 (703) 993-2939, smuir@gmu.edusmuir@gmu.edu Media.gmu.edu