1. The 5 Phases Welcome Assessment Presentation Objection Closing

2. Objection

3. Why do customers have objections?

4. Objection How do we handle objections? Empathy and understanding.. Handle the objection.. Get acceptance that the customer agrees Remove and lock !

5. Objection Empathy and understanding.. To think about it is a good thing ! To hear more opinions is a good thing To check if it can fit is good To check the colors is good.

6. Objection Handle the objection Repeat what the customer liked about the solution. Give the customer (service)gifts

7. Objection Group work 20 min Find the 6 most common objections and how to handle them