1. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 10 | Slide 1 Chapter 10: Motivating and Satisfying Employees and Teams

2. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 10 | Slide 2 Learning Objectives 1. Explain what motivation is. 2. Understand some major historical perspectives on motivation. 3. Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory. 4. Explain several techniques for increasing employee motivation. 5. Understand the types, development, and uses of teams.

3. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 10 | Slide 3 “Motivation is the individual internal process that energizes, directs, and sustains behavior; the personal “force” that causes you or me to behave in a particular way.” What Is Motivation?

4. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 10 | Slide 4  Scientific Management  The Hawthorne Studies  Maslow’s Hierarchy of Needs  Herzberg’s Motivation-Hygiene Theory 1. Satisfaction and Dissatisfaction 2. Using Herzberg’s Motivation-Hygiene Theory  Theory X and Theory Y  Theory Z  Reinforcement Theory Historical Perspectives on Motivation

5. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 10 | Slide 5  Equity Theory  Expectancy Theory  Goal-Setting Theory Contemporary Views on Motivation

6. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 10 | Slide 6  Management by Objectives  Job Enrichment  Behavior Modification  Flextime  Part-Time Work and Job Sharing  Telecommuting  Employee Empowerment  Employee Ownership Key Motivation Techniques

7. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 10 | Slide 7  What Is a Team?  Types of Teams 1. Problem-Solving Teams 2. Self-Managed Work Teams 3. Cross-Functional Teams 4. Virtual Teams Teams and Teamwork

8. © 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 10 | Slide 8  Developing and Using Effective Teams 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning  Roles Within a Team  Team Cohesiveness  Team Conflict and How to Resolve It  Benefits and Limitations of Teams Teams and Teamwork (cont.)