1. Chapter 10 Managing Teams © 2015 Cengage Learning MGMT7

2. © 2015 Cengage Learning 10-1 explain the good and bad of using teams 10-2 recognize and understand the different kinds of teams 10-3 understand the general characteristics of work teams 10-4 explain how to enhance work-team effectiveness

3. The Advantages of Teams Teams improve… Customer satisfaction Product and service quality Product development speed and efficiency Employee job satisfaction – Cross-training Decision making © 2015 Cengage Learning 10-1

4. The Disadvantages of Teams Initially high turnover Social loafing Groupthink Minority domination © 2015 Cengage Learning 10-1

5. When to Use and When Not to Use Teams 10-1 © 2015 Cengage Learning

6. Autonomy The degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs. © 2015 Cengage Learning 10-2

7. Special Kinds of Teams Cross-functional teams – Employees come from different areas of the organization Virtual teams - Use information technologies to accomplish task Project teams – Created to complete one-time projects or tasks © 2015 Cengage Learning 10-2

8. Work Team Characteristics Team norms Team cohesiveness Team size Team conflict Stages of team development © 2015 Cengage Learning 10-3

9. Team Norms Informally agreed-on standards that regulate team behavior. Regulate the everyday actions that allow teams to function effectively Teams with negative norms influence team member to engage in negative behaviors © 2015 Cengage Learning 10-3

10. Team Cohesiveness The extent to which team members are attracted to a team and motivated to remain in it. Make sure that all team members are present at team activities. Create additional opportunities for teammates to work together. Engage in nonwork activities. Make employees feel they are part of a special organization. © 2015 Cengage Learning 10-3

11. Team Size In very large teams, members find it difficult to get to know one another, and team can splinter into subgroups. Very small groups may lack diversity and knowledge found in large teams. © 2015 Cengage Learning 10-3

12. Team Conflict Cognitive conflict – members disagree because of different experiences and expertise Affective conflict – results in hostility, anger, resentment, distrust, cynicism, apathy © 2015 Cengage Learning 10-3

13. Having a Good Fight Work with more, not less, information Develop multiple alternatives to enrich debate Establish common goals Inject humor into the workplace Maintain a balance of power Resolve issues without forcing a consensus © 2015 Cengage Learning 10-3

14. Stages of Team Development 10-3 © 2015 Cengage Learning

15. Tuckman’s Stages of Team Development

16. Selecting People Individualists – put their own welfare and interests first Collectivists – put group interests ahead of self Team level – the average level of ability, experience, personality, or any other factor on a team Team diversity – variances or differences in ability, personality, or any other factor on a team © 2015 Cengage Learning 10-4

17. Team Compensation Skill-based pay – pay employees for learning additional skills or knowledge Gainsharing – companies share the financial value of performance gains with their workers Nonfinancial rewards – vacations, T-shirts, awards, certificates © 2015 Cengage Learning 10-4

18. Holden Outerwear 1.What type of team did Nikki Brush participate in when she was a freelancer?What type of team does she participate in as a full-time employee at Holden? 2.What are the advantages and disadvantages of using teams at Holden? What can managers do to help avoid the disadvantages? 3.What steps do the leaders of Holden take to insure that their workgroups have high levels of cohesion? © 2015 Cengage Learning