1. ACQUISITION Customer

2. The key to long-term residual income comes down to one thing: customer acquisition. IBOs can jumpstart their business by becoming their own customers.

3. Available for both Customers and IBOs Your Services Can Be Free! When you refer 5 people who sign up for the same service, you can receive your same service free and feed a child in need! Refer 5 ACN High Speed Internet + Voice Customers, 5 ACN Digital Phone Service Customers or a combination of both and your same service can be FREE! Refer 5 ACN Local and Long Distance Customers and your Local and Long Distance Service can be FREE! Refer 5 of each or a combination of Flash Customers and your Flash Service can be FREE!

4. Acquire 10 residential XOOM Energy Gas Customers and your residential XOOM Energy Gas service can be FREE! Simply acquire 10 customers of the same qualifying service, in addition to yourself, and your residential same service can be free. Acquire 10 residential XOOM Energy Electric Customers and your residential XOOM Energy Electric service can be FREE!

5. Utilize Those Who You Do Business With “If you pay them $$$, they should be your customer” Those Who Support Charities Make A List - Memory Jogger Warm Market

6. Customer Sources 1. Yourself 2. Prospects Who Do Not Become IBOs 3. Referrals and Everyone Else - Warm Market

7. Customer Survey APPROACH

8. Online Essential Services Survey Available To All IBOs!

9. Online Essential Services Survey Link – Simple To Use 1.IBOs provided with personalized survey link Mirrors your Storefront & DWS sites YOURNAME.Services4U.com 2.Survey Link - Can be sent via email or text to potential customers 3.Online Survey - Web Responsive - Smartphone or Tablet 4.Simple to Complete 5.Starts With Short Intro Video - Promotes Value of Survey

10. Saves Time More Efficient for Customers & IBOs Easy Access of All Survey Results in your Email so IBOs Can Keep Track Of Creates Confidence for New IBOs Personalized Online Survey – Advantages

11. Charity APPROACH

13. Creating a Better Tomorrow By Helping End Childhood Hunger Right Here at Home

14. Our Contribution Comes When someone becomes a customer of an ACN Service, a child gets fed. And when customers pay their bills for select* ACN services each month, another child gets fed. * Select services include ACN Digital Phone Service, ACN Local/Long Distance, ACN High Speed Internet and Flash Wireless (U.S. only) FROM ACQUIRING CUSTOMERS

15. POWERFUL PROGRAM Supporting a great cause Help you acquire more customers By appealing to people’s nobler motives This is a

16. More Consumers…. Buy emotionally, not logically Feel great about supporting a cause

17. Can You Do Me a IBOs feel better about ASKING for a favor when it’s about helping someone else It gives customers a worthwhile reason to make a change HUGE FAVOR?

18. Script – Key Words 1.Favor 2.Help 3.Try Urgency & Enthusiasm = SUCCESS

19. Can You Do Me a Huge Favor? I’m working with a company that offers services most people use every day, like your home phone, wireless phone and your gas & electricity. However, when you use one of our services, you’re helping feed children in need right here at home. Very simply, when you become one of my customers, a child gets fed. And when you pay your select ACN bills each month, another child gets fed for as long as you remain a customer.

20. So here is the favor… If I can offer you a service that you are already using, could you do me a huge favor, help me out and become one of my customers?

21. Customer - 3 Categories Sort, Don’t Sell 10%80%10%

22. How to Handle Red Apples Sign Up

23. How to Handle Green Apples Answer the Question Ask for the Favor

24. How to Handle Brown Apples Move On

26. Master an Approach Free Approach Simple but Effective Be Excited / Qualify Them Book an Appointment Charity Approach Become My Customer… Pay Your Select Bills… A CHILD GETS FED!

27. Your 5 Minutes Use Scripts Process is Key Fill it Out Using Your Why Analysis Follow Up Next Day With Results WARM MARKET

28. Script Huge Favor to Ask You Share Your Why Need Your Help! Took a Position… Promotion Fill Out Survey Help Feed Children in Need At End… If I Can Find You Value…

29. Magic Key Your Why