Presentation is loading. Please wait.

Presentation is loading. Please wait.

ITIL Intermediate Lifecycle program- Service Operation SO 1 Why bother paying extra money for all the bells and whistles that you're never going to use.

Published byClarissa Jones Modified over 8 years ago

Similar presentations

Presentation on theme: "ITIL Intermediate Lifecycle program- Service Operation SO 1 Why bother paying extra money for all the bells and whistles that you're never going to use."— Presentation transcript:

1 ITIL Intermediate Lifecycle program- Service Operation SO 1 Why bother paying extra money for all the bells and whistles that you're never going to use. Get the certification that you need while training during a time that suits you. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

2 ITIL Intermediate Lifecycle program- Service Operation SO 1 We offer a fully accredited, self- managed eLearning https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

3 ITIL Intermediate Lifecycle program- Service Operation SO 1 that provides you with all the relevant knowledge you need to pass your Service Operation exam and gain your certification. Your trainer is on standby via the forum, with response times up to 24 hours. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

4 ITIL Intermediate Lifecycle program- Service Operation SO 1 The ITIL Intermediate eLearning Program contains: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

5 ITIL Intermediate Lifecycle program- Service Operation SO 1 Unlimited access to online material, including: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

6 ITIL Intermediate Lifecycle program- Service Operation SO 1 iPad/iPhone compatible, instructor-led presentations, watchable at your convenience https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

7 ITIL Intermediate Lifecycle program- Service Operation SO 1 Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

8 ITIL Intermediate Lifecycle program- Service Operation SO 1 Textbook/Study Guide PDF https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

9 ITIL Intermediate Lifecycle program- Service Operation SO 1 Access to support fourm - with trainer on standby (expected response time up to 24 hours) https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

10 ITIL Intermediate Lifecycle program- Service Operation SO 1 Six months free support and upgrade to new editions and versions of the certification course. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

11 ITIL Intermediate Lifecycle program- Service Operation SO 1 Should the exam syllabus change after six months you will be given the opportunity to upgrade your course to the latest version https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

12 ITIL Intermediate Lifecycle program- Service Operation SO 1 *Consider upgrading to receive advanced trainer support for an extra fee. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

13 ITIL Intermediate Lifecycle program- Service Operation SO 1 Find out more about it here. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

14 ITIL Intermediate Lifecycle program- Service Operation SO 1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your resit. Read the https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

15 ITIL Intermediate Lifecycle program- Service Operation SO 1 terms and conditions here https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

16 ITIL Intermediate Lifecycle program- Service Operation SO 1 Course Description: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

17 ITIL Intermediate Lifecycle program- Service Operation SO 1 This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Operation. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

18 ITIL Intermediate Lifecycle program- Service Operation SO 1 The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

19 ITIL Intermediate Lifecycle program- Service Operation SO 1 This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

20 ITIL Intermediate Lifecycle program- Service Operation SO 1 This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS Intermediate Level Certificate in Service Operation. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

21 ITIL Intermediate Lifecycle program- Service Operation SO 1 The Service Operation Lifecycle course will be of interest to: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

22 ITIL Intermediate Lifecycle program- Service Operation SO 1 Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

23 ITIL Intermediate Lifecycle program- Service Operation SO 1 Individuals who require a deeper understanding of the Service Operation stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

24 ITIL Intermediate Lifecycle program- Service Operation SO 1 Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

25 ITIL Intermediate Lifecycle program- Service Operation SO 1 Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

26 ITIL Intermediate Lifecycle program- Service Operation SO 1 A typical role includes (but is not restricted to): Help Desk Manager, Infrastructure Manager, System Administrator, Server Administrator, Support Team leader. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

27 ITIL Intermediate Lifecycle program- Service Operation SO 1 Learning Objectives https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

28 ITIL Intermediate Lifecycle program- Service Operation SO 1 At the end of this course, the learner will gain competencies in: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

29 ITIL Intermediate Lifecycle program- Service Operation SO 1 Understanding Service Management as a Practice, Service Operation principles, purpose and objective. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

30 ITIL Intermediate Lifecycle program- Service Operation SO 1 Knowing the important role of Service Operation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

31 ITIL Intermediate Lifecycle program- Service Operation SO 1 The activities, methods and functions used in each of the Service operation processes. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

32 ITIL Intermediate Lifecycle program- Service Operation SO 1 The application of Service Operation processes, activities and functions to achieve operational excellence. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

33 ITIL Intermediate Lifecycle program- Service Operation SO 1 How to measure Service Operation performance. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

34 ITIL Intermediate Lifecycle program- Service Operation SO 1 The challenges, critical success factors and risks related with Service Operation. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

35 ITIL Intermediate Lifecycle program- Service Operation SO 1 The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

36 ITIL Intermediate Lifecycle program- Service Operation SO 1 Technology and implementation considerations surrounding Service Operation. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

37 ITIL Intermediate Lifecycle program- Service Operation SO 1 Challenges, critical success factors and risks associated with this module. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

38 ITIL Intermediate Lifecycle program- Service Operation SO 1 As well as preparing participants for the exam. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

39 ITIL Intermediate Lifecycle program- Service Operation SO 1 Which ITIL topics are covered in this course? https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

40 ITIL Intermediate Lifecycle program- Service Operation SO 1 The Service Operation Certificate covers the following ITIL processes: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

41 ITIL Intermediate Lifecycle program- Service Operation SO 1 Event Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

42 ITIL Intermediate Lifecycle program- Service Operation SO 1 Incident Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

43 ITIL Intermediate Lifecycle program- Service Operation SO 1 Request Fulfillment https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

44 ITIL Intermediate Lifecycle program- Service Operation SO 1 Problem Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

45 ITIL Intermediate Lifecycle program- Service Operation SO 1 Access Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

46 ITIL Intermediate Lifecycle program- Service Operation SO 1 In addition, the following functions are examined: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

47 ITIL Intermediate Lifecycle program- Service Operation SO 1 Service Desk https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

48 ITIL Intermediate Lifecycle program- Service Operation SO 1 Technical Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

49 ITIL Intermediate Lifecycle program- Service Operation SO 1 IT Operations Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

50 ITIL Intermediate Lifecycle program- Service Operation SO 1 Application Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

51 ITIL Intermediate Lifecycle program- Service Operation SO 1 Pre-requisites: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

52 ITIL Intermediate Lifecycle program- Service Operation SO 1 Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

53 ITIL Intermediate Lifecycle program- Service Operation SO 1 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

54 ITIL Intermediate Lifecycle program- Service Operation SO 1 It is highly recommended that you read the AXELOS Service Operation book prior to commencement of this program. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

55 ITIL Intermediate Lifecycle program- Service Operation SO 1 Candidates must supply identification confirmation at the time of course registration. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

56 ITIL Intermediate Lifecycle program- Service Operation SO 1 Contact Hours: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

57 ITIL Intermediate Lifecycle program- Service Operation SO 1 The recommended minimum contact hours for the eLearning course is 21. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

58 ITIL Intermediate Lifecycle program- Service Operation SO 1 The program combines short presentations supported by accredited trainer audio and a PDF textbook to be used as a study guide. There are also exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

59 ITIL Intermediate Lifecycle program- Service Operation SO 1 About the Examination: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

60 ITIL Intermediate Lifecycle program- Service Operation SO 1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the SO Lifecycle course from an Accredited Training Provider is required to sit the exam. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

61 ITIL Intermediate Lifecycle program- Service Operation SO 1 It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the SO book in preparation for the examination. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

62 ITIL Intermediate Lifecycle program- Service Operation SO 1 The syllabus can be downloaded from: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

63 ITIL Intermediate Lifecycle program- Service Operation SO 1 http://www.itil- officialsite.com/Qualifications/ITI LQualificationLevels/ServiceOper ation.aspx https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

64 ITIL Intermediate Lifecycle program- Service Operation SO 1 The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

65 ITIL Intermediate Lifecycle program- Service Operation SO 1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary). https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

66 ITIL Intermediate Lifecycle program- Service Operation SO 1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

67 ITIL Intermediate Lifecycle program- Service Operation SO 1 Pass score is 28/40 or 70%. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

68 ITIL Intermediate Lifecycle program- Service Operation SO 1 Distinction pass score is under consideration. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

69 ITIL Intermediate Lifecycle program- Service Operation SO 1 Upon successful passing of the ITIL SO lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

70 ITIL Intermediate Lifecycle program- Service Operation SO 1 Project Management Institute Professional Development Units (PDUs) = 21. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

71 ITIL Intermediate Lifecycle program- Service Operation SO 1 Is this course accredited? https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

72 ITIL Intermediate Lifecycle program- Service Operation SO 1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

73 ITIL Intermediate Lifecycle program- Service Operation SO 1 ITIL is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

74 ITIL Intermediate Lifecycle program- Service Operation SO 1 AXELOS is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-operation.html

75 For More Information, Visit: https://store.theartofservice.com/itil- 2011-intermediate-lifecycle- program-service-operation.html https://store.theartofservice.com/itil- 2011-intermediate-lifecycle- program-service-operation.html The Art of Service https://store.theartofservice.com

Download ppt "ITIL Intermediate Lifecycle program- Service Operation SO 1 Why bother paying extra money for all the bells and whistles that you're never going to use."

Similar presentations

Pearson Test of English (PTE)

Pearson Test of English (PTE)
The CMA Program IMA St. Louis Chapter March 9th, 2010.

The CMA Program IMA St. Louis Chapter March 9th, 2010.
 A project manager is the bridging gap between the production team and client. So he/she must have the ability to adapt to the various internal procedures.

 A project manager is the bridging gap between the production team and client. So he/she must have the ability to adapt to the various internal procedures.
The ITIL V3 Intermediate Capability Complete Certification Kit - Second Edition 1 Why bother paying extra money for all the bells and whistles that you're.

The ITIL V3 Intermediate Capability Complete Certification Kit - Second Edition 1 Why bother paying extra money for all the bells and whistles that you're.
The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION Who Knew ITIL https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil

The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION Who Knew ITIL
ITIL Service Operation Certification Exam Preparation for Passing the ITIL Service Operation Exam eLearning Program + Insurance 1 This self-study https://store.theartofservice.com/itil-2011-service-operation-certification-exam-preparation-for-passing-the-

ITIL Service Operation Certification Exam Preparation for Passing the ITIL Service Operation Exam eLearning Program + Insurance 1 This self-study
Diploma of Project Management Course Outline NSW Course Number 17872 Qualification Code BSB51407.

Diploma of Project Management Course Outline NSW Course Number Qualification Code BSB51407.
ITIL Foundation Training Online - Unlimited online access. 1 The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved.

ITIL Foundation Training Online - Unlimited online access. 1 The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved.
Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu COCC Continuing Education Instructor: Dr.

Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon | (541) | COCC Continuing Education Instructor: Dr.
1 it SMF International The IT Service Management Forum ITIL® v3 Qualification & Certification scheme.

1 it SMF International The IT Service Management Forum ITIL® v3 Qualification & Certification scheme.
ITIL Managing Across the Lifecycle - eLearning Plus Exam Preparation Program 1 We offer a fully accredited, self- managed eLearning https://store.theartofservice.com/itilr-managing-across-the-lifecycle-elearning-plus-exam-preparation-program.html.

ITIL Managing Across the Lifecycle - eLearning Plus Exam Preparation Program 1 We offer a fully accredited, self- managed eLearning
1 Kaplan ACA Summer School In partnership with The Financial University.

1 Kaplan ACA Summer School In partnership with The Financial University.
ITIL Foundation - eLearning Plus exam Prep 1 Get everything you need to prepare yourself 100% for the https://store.theartofservice.com/itil-2011-elearning-bundle-foundation-book-exam-prep-isbn-el00122.html.

ITIL Foundation - eLearning Plus exam Prep 1 Get everything you need to prepare yourself 100% for the
Get Certified as a Base and Advanced SAS Programmer Pinchao Ma June 12 th 2014.

Get Certified as a Base and Advanced SAS Programmer Pinchao Ma June 12 th 2014.
Advancement Information Session Becoming Board Certified in Healthcare Management as a Fellow of the American College of Healthcare Executives.

Advancement Information Session Becoming Board Certified in Healthcare Management as a Fellow of the American College of Healthcare Executives.
Introduction to PSMO Process Safety Management for Operations.

Introduction to PSMO Process Safety Management for Operations.
ITIL V3 Operational Support and Analysis -OSA- - Complete Examination Package 1 Get Everything you need to pass your Operational Support & Analysis Exam.

ITIL V3 Operational Support and Analysis -OSA- - Complete Examination Package 1 Get Everything you need to pass your Operational Support & Analysis Exam.
Learn Academy Orientation – Chapter 3 This Session… 1.Instructor Training 2.Certification Vouchers 3.Continuing Education 4.Alumni 5.On Site Support.

Learn Academy Orientation – Chapter 3 This Session… 1.Instructor Training 2.Certification Vouchers 3.Continuing Education 4.Alumni 5.On Site Support.
Introducing BTEC Career Path Presented by David Allenstein Best Practice Training & Development Ltd.

Introducing BTEC Career Path Presented by David Allenstein Best Practice Training & Development Ltd.
ITIL Operational Support and Analysis -OSA- Full Certification Online Learning and Study Book Course - The ITIL Intermediate OSA Capability Complete Certification.

ITIL Operational Support and Analysis -OSA- Full Certification Online Learning and Study Book Course - The ITIL Intermediate OSA Capability Complete Certification.

Similar presentations

Ads by Google