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4.02 UNDERSTAND FOSTERING RELATIONSHIPS WITH CLIENTELE FOR THE HOSPITALITY AND TOURISM DESTINATIONS.
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Customer Satisfaction J.D. Power 2014 North America Hotel Guest Satisfaction Index Study
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Customer Complaints Internet. Noise. Hotel room maintenance. Room cleanliness, Room smell, Heating, Ventilation
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Cleanliness at Hotels…….
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Security Breach……………….
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How to Handle Customer Complaints
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Read HospitalityServices - pp. 27-35 Answer Questions – 7 – 10 in your notebook Have Mr. Neumann Check Answers
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Research the effects customer service has on a local hospitality and tourism destination. Does the company have a customer service department or manager? What are the company’s customer service policies?
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