1. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Chapter 21 Facilities Management and Emergency Preparedness

2. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Opening the Office The environment sets the tone for the office and patient first impressions Use a checklist to ensure all daily functions of opening, operating, and closing are performed

3. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Opening the Office Evaluating the reception area – Furniture, lamps, electrical cords – Carpets and floors

4. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Opening the Office Preparing the front desk – Turn on electronic equipment – Retrieve and sort phone messages, faxes, lab and hospital reports – Place charts for check-in – Prepare sign-in sheets, cash balance forms, etc

5. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Opening the Office Inspecting exam rooms and lab areas – Ensure rooms are clean and ready for patients – Observe temperature – Turn on electronic equipment – Restock supplies as needed – Ensure all items are in working condition – Ensure disposal containers are available

6. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Supply Inventory Maintain an inventory of clinical and administrative supplies The goal is to find a par level – do not run out of supplies, while not over-ordering supplies

7. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Closing the Office Clean and restock (as needed) all areas Patient charts – Today’s charts: collect, check for completeness, file If there is no time, place in “to be filed” area – Tomorrow’s charts: Pull and prepare Turn off all electronic equipment Secure or deposit all receipts

8. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Safety in the Medical Office Federal and state regulations – OSHA – CDC – ADA – CLIA – Fire regulations

9. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Signs, Symbols, Labels, and Forms Comply with all signs and symbols NFPA labels MSDS forms

10. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Cleaning Spills Follow appropriate procedure Clean up immediately Use universal precautions

11. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Personal Safety Everyone is responsible for their own personal safety Creating a plan for personal safety

12. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Fire Prevention Fire triangle

13. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Using a Fire Extinguisher PASS Acronym – Pull the pin – Aim at the base of the flames – Squeeze the trigger – Sweep from side to side

14. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Emergency Preparedness Those who are prepared have a greater chance of surviving a crisis Keep calm and confident in times of emergency – Reduces panic and irrational behavior in others Each member of the office is assigned specific duties and must know how to perform them in an emergency

15. Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Emergency Preparedness Hold routine fire and weather drills Post emergency numbers by all phones