1. Healthcare Systems Engineering IDEAL Seminar Series January 27 th, 2015 Hospital metrics

2. Outline- Part 1 About me About my journey About my job About a day in the life About being an IE About being a salesperson! About being female About opportunities

3. Outline- Part 2 Metrics ▫Results vs. Operations Hospital Results ▫Growth ▫Expense Hospital Operations ▫Getting In ▫Getting Through ▫Getting Out

4. DISCLAIMER Snapshot Patient Care

5. Northside Hospital $25M Earnings 288 beds 1000 employees Semi-private rooms 9 ORs 3 Cath Labs 22 ED treatment spaces Specializes in CV and Neuro

6. Hospital results Growth ▫Strategic Planning  Market Share ▫Product Line measurements ▫Volume Trends ▫Market Trends ▫Diagnosis Trends Expense ▫People- labor, turnover, contract labor, OT, productivity ▫Stuff- supplies, food, linen, equipment ▫Time- length of stay

7. Hospital operations Getting In ▫ED  Capacity  Diversion  Throughput ▫OR  Capacity  Throughput ▫Direct Admission

8. Hospital Operations Getting Through ▫Patient Experience ▫Bed Management ▫Ancillary:  Imaging  Lab  Rehab  Medication Management

9. Hospital Operations Getting Out ▫Case Management ▫Discharge Planning ▫Long Term placement ▫Readmissions

10. Questions?