2. TIAS is a free state-wide and independent service for:  tenants / members / applicants of: Housing SA Housing Associations Housing Co-operatives Private Rental Landlords  renters who are on low incomes; and  have problems with their tenancy or landlord.

3. Tenants Information and Advocacy Service (TIAS) has been: Established in January 2007. Initiative of the DFC’s Housing Plan for SA. Funded by the Minister’s Housing Advice and Community Fund

4. SERVICE OBJECTIVES:  To assist tenants / members / applicants  Maintain their tenancies  Access housing services  Have their rights met and voice heard  Access avenues of appeal with housing providers.  Know their rights and responsibilities  To improve communication between tenants or members and their housing service providers

5. SERVICE OBJECTIVES  To provide systemic advocacy by influencing state housing policies and practices to improve tenancy conditions.  To educate housing providers and community members and agencies on housing issues.  To contribute to the development of affordable housing policies by research, submissions and working collaboratively with housing peak bodies.

6. SERVICE PRINCIPLES  TIAS encourages the client to continue their self-advocacy, providing information and advice about policies, protocols and procedures.  TIAS advises the client of both their rights and responsibilities in relation to their situation.  TIAS attempts to ensure that where capable clients have attempted resolution of their issue before becoming actively involved.

7. SERVICE PRINCIPLES  Working from social justice and empowerment principles, TIAS investigates whether natural or procedural justice has been denied to the client.  TIAS endeavours to work collaboratively with staff of Housing SA, Housing Co-operatives and Associations, Real Estate Agents and Landlords, as well as with the Housing Legal Clinic and Flinders University’s School of Law, so as to achieve the best possible housing outcomes.  Protocols regarding confidentiality and the exchange of information have been established between Anglicare SA and Housing SA.

8. Appeals Applications Complaints Debt Eviction Extra persons Home purchase Leases Maintenance Problems with neighbours Relocation Transfers TIAS can assist renters with information, advice and assistance regarding:

9. Information about rights and responsibilities of tenants Advice about housing policies and procedures, and formal proceedings via Residential Tenancies Tribunal or Housing Appeals Unit Advocacy on behalf of clients with housing providers and landlords Negotiation with housing providers and landlords Referral to other appropriate services Represent clients at Residential Tenancies Tribunal and Housing Appeal hearings TIAS can assist renters by providing:

10.  TIAS always seeks clarification with relevant housing offices on behalf of clients.  TIAS assists clients to prepare for Housing Appeals and Residential Tenancies Tribunal hearings or attends hearings to advocate for clients when they are not able to speak up for themselves.  Considerations for representation will include: The likelihood of a successful outcome for the client Whether there has been incorrect implementation of a policy or procedure The ability of clients to represent themselves The veracity of a client’s claim

11. TIAS Contact Details: TIAS can be contacted between 9am and 5pm, Monday to Friday via: 1.Telephone: For Adelaide callers: 8305 9459 For country callers: 1800 060 462 2. Email:tias@anglicare-sa.org.autias@anglicare-sa.org.au 3. Outreach: at Elizabeth, Parks, City, Hackham West

12. TIAS Service Points: North: Anglicare’s Family Centre North, 91 Elizabeth Way, Elizabeth: Monday-Friday 9am-5pm West: Parks Community Centre, Days Rd, Regency Park: Thursday 9.30am-12.30pm City: Magdalene Centre, 42 Carrington St, Adelaide: Tuesday 1-3pm South: Hackham West Community Cntr, cnr Majorca/Warsaw Rd, Hackham West: Thursday 9.30am-12.30 pm

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