1.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 1 Teamwork & Team Dynamics

2.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 2 Australia’s submarine teams Crews onboard Australia’s new Collins-class submarines have interesting team dynamics due to their unusual work environment, challenging tasks and difficult entry to this elite team. Courtesy of the Royal Australian Navy

3.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 3 Teamwork on Wall Street  Employees at Bear, Stearns, and Company (shown here), as well as other Wall Street brokerage firms are discovering the benefits of teamwork. B. Matthews/AP Photo

4.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 4 What are Teams?  Groups of two or more people  Exist to fulfill a purpose  Interdependent -- interact and influence each other  Mutually accountable for achieving common goals  Perceive themselves as a social entity B. Matthews/AP Photo

5.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 5 Groups versus Teams  All teams are groups  Some groups are just people assembled together  Teams have task interdependence whereas some groups do not (e.g., group of employees enjoying lunch together)

6.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 6 Types of Teams and Groups FormalTeams Temporary Permanent Community of practice Production team Management team Friendshipgroup Friendship group Task force Skunkwork InformalGroups

7.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 7 Types of teams Permanent teams  team-based departments  team-based organisation  quality circles Temporary teams  task forces ›temporary teams that investigate a problem  skunkworks ›formed spontaneously, using borrowed resources, to develop products or solve problems

8.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 8 Virtual teams  Cross-functional teams that operate across space, time and organisational boundaries using information technology  Increasingly possible because of  technology  knowledge-based work  Increasingly necessary because of  globalisation  knowledge management  need for team work

9.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 9 Why informal groups exist  Relatedness needs  fulfil need for social interaction  social identity  Goal accomplishment  Emotional support

10.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 10 Why Rely on Teams  Compared with individuals working alone, teams tend to:  solve problems and identify opportunities more quickly  share information and coordinate tasks better  provide superior customer service due to more knowledge and expertise  motivate employees to work toward the team’s goals

11.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 11 Levels of Task Interdependence Sequential Pooled Reciprocal Resource ABC ABC A BC High Low

12.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 12 Team effectiveness model Task characteristics Team size Team composition Team design Achieve organisational goals Achieve organisational goals Satisfy member needs Satisfy member needs Maintain team survival Maintain team survival Teameffectiveness Team developmentTeam development Team normsTeam norms Team rolesTeam roles Team cohesivenessTeam cohesiveness Team processes Organisational and team environment Reward systems Reward systems Communication systems Communication systems Physical space Physical space Organisational environment Organisational environment Organisational structure Organisational structure Organisational leadership Organisational leadership

13.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 13 Team design elements  Task characteristics  better when tasks are clear, easy to implement  task interdependence  share common inputs, processes or outcomes  Team size  smaller teams are better  but large enough to accomplish task  Team composition  members motivated/competent to perform task in a team environment  team diversity

14.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 14 Existing teams might regress back to an earlier stage of development Forming Storming NormingPerforming Adjourning Stages of team development

15.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 15 Teamcohesiveness Membersimilarity Memberinteraction Teamsize Somewhat difficult entry Teamsuccess Externalchallenges Causes of team cohesiveness

16.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 16 Team cohesiveness outcomes  want to remain members  are willing to share information  have strong interpersonal bonds  want to support each other  resolve conflict effectively  are more satisfied and experience less stress Members of cohesive teams © J. Major, Ottawa Citizen

17.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 17 Team norms support firm’s goals Team norms oppose firm’s goals High team cohesiveness Low team cohesiveness Cohesiveness and performance Low task performance Moderately high task performance Moderately low task performance High task performance

18.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 18 The trouble with teams  Individuals better/faster on some tasks  Process losses  cost of developing and maintaining teams  Companies don’t support best work environment for team dynamics  Social loafing

19.  2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 19 Team building at Ericsson Cyberlabs Employees at Ericsson Cyberlab in Singapore climbed over rock walls, inched across planks, scaled cargo nets and performed other daunting tasks to improve team dynamics. © H.Y. How/Sunday Times (Singapore)