1. CstM 301 - Management & Organization communication & collaboration

2. 1970, 1970, 1994, 1995 & 1997

5. benefits of teams… more resources for problem solving

6. benefits of teams… more resources for problem solving improved creativity & innovation

7. benefits of teams… more resources for problem solving improved creativity & innovation improved quality of decision making greater commitments to tasks higher motivation through collective action better control & work discipline more individual need satisfaction

8. the downside of teams… social loafing and meetings

9. types of teams… committee project team or task force cross-functional team employee involvement team quality circle

10. team structure… guided self-managing

11. effective teams …

12. stages of team development… forming storming norming performing adjourning

13. team leadership… establish norms develop cohesiveness assign task activities develop maintenance activities distributed leadership

14. team communication… decentralized centralized restricted

15. team decision making… lack of response authority rule minority rule majority rule consensus unanimity

16. team decision making sidebar… keys to decision by consensus don’t argue blindly don’t give in to get it over avoid voting & coin tossing involve everyone allow disagreements not winning vs. losing discuss assumptions

17. groupthink… the downside of team decision making