1. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | SLC User Group May 5th th 2015

2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Agenda 8:30 – 9:00 Customer arrivals – Coffee, Juice, Fruit etc. 9:00 – 9:10 Kickoff - User Group Overview - Sean FitzGerald 9:10 – 9:30 Around the room - Customer Introductions 9:30 – 9:50 Feb 15 release overview - Sean FitzGerald 9:50 – 10:00 10 Min Break 10:00 – 11:00 Analytics and Q&A - Kenny Tietz 11:00 – 11:45 MACU Customer Presentation 11:45 – 12:30 Wrap Up - Customer Social – Open Discussion - Lunch Oracle Confidential – Internal/Restricted/Highly Restricted2

3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Housekeeping9:00 – 9:10 Thank You Restrooms Wifi Food Format How to Oracle Confidential – Internal/Restricted/Highly Restricted3

4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Your SLC User Group Oracle Confidential – Internal4 http://communities.rightnow.com/groups/b1d1b8eec4/summary

5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Registration - RSVP Oracle Confidential – Internal/Restricted/Highly Restricted5

6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Have a Question? Ask the Experts. Once a Month for 1 hour, Continuing Education Oracle Product Experts are at your disposal Register at: bit.ly/ATEInSlide

7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Introductions 9:10 – 9:30 Name Company Role How long have you been using Oracle Service Cloud What version are you running What you’d like to get out of this and future user groups. Oracle Confidential – Internal/Restricted/Highly Restricted7

8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | February 15 Release Summary9:30 – 9:50 Oracle Confidential – Internal/Restricted/Highly Restricted8

9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 10 Min Break9:50 – 10:00 Oracle Confidential – Internal/Restricted/Highly Restricted9

10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Analytics10:00 – 11:00 Oracle Confidential – Internal/Restricted/Highly Restricted10

11. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | MACU Presentation11:00 – 11:45 Oracle Confidential – Internal/Restricted/Highly Restricted11

12. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Wrap Up – Lunch11:45 – 12:30 This is your SLC user group. – “Tell us how Oracle can help” – Confirm what content Oracle can provide – Confirm Host Venue for August and November meetings – Which customers are interested in sharing their success stories – Feedback: Please post at least 1 comment on the user group community page and let us know what you thought about today’s meeting. Oracle CSMs will review all comments and work to improve future meetings. Oracle Confidential – Internal/Restricted/Highly Restricted12