1. IHSS OVERTIME & RELATED CHANGES CITY & COUNTY OF SAN FRANCSCO HUMAN SERVICES AGENCY

2. TODAY’S AGENDA 1.What has changed? 2.Weekly Hour Limits 3.Consumer Agreements 4.How to adjust your hours week to week 5.Provider Work Week Agreements 6.Consumers with Multiple Providers 7.Providers with Multiple Consumers 8.Violations, Consequences & Appeals 9.New Time Sheets 10.Other Changes 11.Take Always 12.Where to Find More Information

3. WHAT’S CHANGED? Time & a half pay for any work over 40 hours a week Up to 7 hours per week of paid travel time when traveling between consumers in the same day

4. WEEKLY HOUR LIMITS: PROVIDERS Old Way: Providers had no limits to the hours they could work per week or month New Rules: Weeks are Sunday through Saturday Providers are limited to working a total of 66 hours per week for all of their consumers. Take Away: Providers can receive overtime, but are capped at 66 hours a week. Also travel time is not counted against this cap.

5. WEEKLY HOUR LIMITS: CONSUMERS Old Way: IHSS gave hours to consumers in monthly amounts Consumers could schedule those hours however they wanted New Way: Consumers have weekly-authorized hours (total monthly hours divided by 4 weeks.) (This is not a reduction in hours) Take Away: Consumers must track their weekly usage of hours and must not exceed their weekly-authorized amounts.

6. ADJUSTING WEEKLY HOURS Old Way: A Consumer could adjust their schedule however they want New Rule: A consumer can change their schedule but sometimes needs to ask permission from IHSS. If a switch doesn’t increase the number of OT hours for a provider, the consumer doesn’t need to call. Take Away: If the switch results in more overtime for the IP, the consumer must call IHSS for permission.

7. STATE CRITERIA OF OVERTIME APPROVAL Additional hours must be for unanticipated need Must be related to immediate need that can’t wait until a new provider comes Must be related to a need that has a direct and significant impact on consumer health or safety

8. REQUESTING WEEKLY HOURS ADJUSTMENT Consumers call IHSS at 557-6200 to ask for approval to switch hours IHSS uses that state criteria and will give verbal decision and will mail an official notice to the consumer and provider. If a consumer adds hours one week, they must subtract them from another week in the month to ensure the consumer doesn’t exceed their monthly authorization.

9. CONSUMERS WITH MULTIPLE PROVIDERS Old Way: Consumers with more than one provider could arrange their schedule however they wanted New Rule: Consumers with multiple providers must make a work schedule and have it signed by all their providers (SOC2256). The Providers’ Total hours must equal the number of hours the consumer is authorized for the week. Take Away: The completed and signed SOC 2256 must be sent to the IHSS county office.

10. PROVIDERS WITH MULTIPLE CONSUMERS Old Way: IHSS providers could work whatever schedule best suited their needs without input from the county. New Rule: Providers with multiple consumers must submit a work week and travel agreement SOC 2255. Take Away: In order to receive Travel Time pay for commuting from one recipient’s house to another the SOC 2255 must be completed and mailed to the county office by Feb 15th.

11. VIOLATIONS Old Way: IHSS consumers were solely responsible for disciplining and terminating their providers New Rules: IP can receive a violation for the following reasons: Claiming more than 7 hours of travel time a week Working more overtime hours than scheduled a week without permission from IHSS Working more than the consumer’s weekly hours without permission from IHSS

12. CONSEQUENCES 1st Violation:Written warning 2nd Violation: Second written warning and mandatory training within 14 calendar days 3rd Violation: 3 Month Suspension 4th Violation: Ineligible to work for 1 year 1 violation is dropped a year after the last violation

13. APPEALING A VIOLATION When a provider receives a violation notice, they have 10 calendar days to request a county review SF IHSS has 10 days to investigate and make a decision You may appeal the SF IHSS with CDSS for 3rd & 4th violations

14. NEW CONSUMER FORMS (SENT FROM THE STATE) Recipient Packet Jan-Feb 2016 TEMP 3002 Address slip page SOC 2256 (If you use more than one provider) All these forms must be returned to the county.

15. NEW PROVIDER FORMS (SENT FROM THE STATE ) TEMP 3001 Address slip page SOC 846 Form SOC 2255 : Must be returned in the month of February 2016 for travel time payment

16. REGULAR TIMESHEET

17. NEW TRAVELTIMESHEET Used by providers who travel from one consumer to another in the same day Must be submitted with Travel time claim form

18. TRAVEL TIME CLAIM FORM

19. OTHER CHANGES Travel timesheets will be mailed after form 2255 is mailed to the county. If you are a consumer who has IHO or who has Advance Pay, more information to come.

20. TAKE AWAYS Providers can receive overtime, but are capped at 66 hours a week (not counting travel time) Up to 7 hours/wk of paid travel time traveling between consumers Consumers must track their weekly usage of hours and must not exceed their weekly-authorized amounts. If a schedule switch results in more overtime for the IP, the consumer must call IHSS for permission. Not keeping track of the consumer & provider’s schedule can result in a violation and serious consequences.

21. TAKE AWAYS CONT. Violating the new rules for the 3rd time will result in a 3-month suspension and the 4th time will result in a yearlong Termination. Training for the 2 nd violation must be completed within 14 Calendar days of the notice Make sure you have filled out the relevant new forms Make sure you understand and are comfortable with the new timesheet More information coming soon for those who have IHO or use Advance Pay.

22. STILL HAVE QUESTIONS? ADDITIONAL FREE TRAINING AVAILABLE For IHSS Providers call TAPCA at (888)418-2722 For IHSS Consumers call the IHSS Public Authority at (415) 593-8133