1. LAW FOR THE PROTECTION OF CONSUMERS AND USERS Current in Spain since 1984 The aim is the consumer protection. The rights to be compensated for damages due to the consumption or the use of goods and services. Economic sanctions will be imposed to companies which break the law.

2. Ask an application form to make the complaint to the Civil Service Office. Fill in it. HOW TO MAKE A COMPLAINT?

3. Deliver to THE TOWN HALL OFFICE or to THE REGIONAL GOVERNMENT INFORMATION OFFICE FOR CONSUMER PROTECTION. HOW TO MAKE A COMPLAINT?

4. You can send or deliver directly the complaint in any of the offices mentioned before or in THE CONSUMER PROTECTION ORGANIZATIONS. HOW TO MAKE A COMPLAINT?