1. Case1:Chick-n-Gravy Dinner Line Group 2+1 Members : Delia Victoria Adrian Gary Yoong Terry

2. Background  Complaints from supermarket about firm’s Chick-n-Gravy dinner defect.  The majority of complaints : Underfilled packages Missing label Spills/Mixed items Unacceptable taste Improperly sealed

3. DateTimeLineUnderfilled Missing Label Spill/ Mixed Unacceptable Taste Improperty Sealed 5/1209001 213 5/1213302 2 2 5/1310002 13 5/13134512 2 5/1315302 23 1 5/1408301 3 3 5/14110021 12 5/1414001 1 1 5/1510301 3 5 5/1511452 12 5/15150011 1 5/1608452 22 5/1610301 313 5/1614001 5/161545214112 Data result (Original)

4. Line1 DateTimeUnderfilled Missing Label Spill/ Mixed Unacceptable Taste Improperly Sealed 5/120900 213 5/1313452 2 5/140830 3 3 5/141400 1 1 5/151030 3 5 5/1515001 1 5/161030 313 5/161400 Total Line2 DateTimeUnderfilled Missing Label Spill/ Mixed Unacceptable Taste Improperty Sealed 5/121330 2 2 5/131000 13 5/131530 23 1 5/1411001 12 5/151145 12 5/160845 22 5/16154514112 Total Data result (Line1 & Line2) 35 34

5. Pareto diagram of number of defect

6. Underfilled Line1Line2Total Morning011 Afternoon314 5 Missing Label Line1Line2Total Morning110 Afternoon077 18 Spilled/Mixed Line1Line2Total Morning224 Afternoon4610 14 Unacceptable Taste Line1Line2Total Morning14721 Afternoon011 22 Improperly Sealed Line1Line2Total Morning055 Afternoon156 11 Data result (category)

7. Pareto diagram of number of unacceptable taste defect

8. Material of foods Frozen foods Foods packing Sealing Labeling Classify by flavors Processing foods The process of produce frozen dinners Unacceptable taste Others Conclusion

9. Case2:Tip Top Markets

10. Background  Complaints from Tip Top Market.  Analyze the data and to make recommendation for improvement.  On July 15,changes were implemented. 1.Reduce out-of-stock complaints. 2.Improve store maintenance. 3.Reduce checkout lines/pricing problems. Check out whether the changes make improvement or not.

11. Classifying ProductEnvironment Price Service

12. Check Sheet PriceProduct Service Environment

13. Pareto Charts Price Product Service Environment

14. Run Charts 7/15

15. Product InventoryFreshness

16. Run Charts 7/15

17. Inventory & Freshness Problem Person Method Materials Workers Manager Transport Goods Inventory & Freshness Problem Supervision Equipment Freezer Inventory System Air Conditoner Training

18. Recommendation Short Term: 1.Employees & manager training 2.Introduce inventory system 3.Solve machine problem Long Term: 1.Establish corporate culture of positiveness 2.Introdue TQM 3.Establish suitable principle of recruitment

20. Q & A