1. Motel Perspective of the Visitor Experience Michael Baines – Chief Executive

2. These are Moteliers Everyday New Zealanders who provide outstanding customer experiences, but who are they?

3. New Zealand’s Motelier Profile 52 on purchase average age 56 They’re all SME’s Highly literate & Educated Financially Secure

4. Touch points within the Visitor experience They host visitors for 10+ Hours every day They accommodate 30-35% of all international in the commercial accommodation sector Subject matter experts on their region

5. Who is using Motels? Domestic TravellersCorporate TravellersFree Independent Travellers (FIT’s) / Self drive

6. Visitor time expenditure