2. It’s Time for Services Jeopardy!

3. Services Jeopardy Categories: $100 $200 $100 $400 $300 $500 $200 $300 $400 $500 eSolution Platform Tech Education Tech Support Bonus 1111 2222

4. Services Jeopardy Categories: eSolutions for $100 It’s one of the Web Content Management Service Offerings….. What is Rapid Deployment, Custom Pilot or Architectural Support Team? Return

5. Services Jeopardy Categories: eSolutions for $200 It’s one of the eBusiness Application Service Offerings….. What is iQuality (Doc Control Mgr., Content Authentication Services, Corrective Action Mgr), GMPharma, iTeam or Dynamic Content Assembler? Return

6. Services Jeopardy Categories: eSolutions for $300 It’s one of the “Ds” in the 3D Methodology….. What is Design, Develop, or Deploy? Return

7. Services Jeopardy Categories: eSolutions for $400 A current Consulting engagement customer in the Web Content Management offering category….. What is JC Penny, eBay, or Delta Skylinks? Return

8. Services Jeopardy Categories: eSolutions for $500 It’s the name of the eBusiness Application Offering provided by Pricewaterhouse Coopers….. What is GMPharma? Return

9. Services Jeopardy Categories: Platform Technology Services for $100 It’s one of two System & Administration Support offerings….. What is Installation & Configuration or Performance Tuning & Capacity Planning? Return

10. Services Jeopardy Categories: Platform Technology Services for $200 It’s one of three Deployment Strategy/ Delivery Offerings….. What is Infrastructure Planning, Distributed Architecture or Migration & Conversion ? Return

11. Services Jeopardy Categories: Platform Technology Services for $300 It’s an example of a Packaged Service Offering….. What is Fax Gateway, PDFForms or Custom Notes Integration ? Return

12. Services Jeopardy Categories: Platform Technology Services for $400 It’s the offering category that delivers eConnector for SAP Services….. What is Packaged Solution Delivery ? Return

13. Services Jeopardy Categories: Platform Technology Services for $500 Documentum 4i Services category under which Migration/ Conversion falls….. What is Deployment Strategy and Services ? Return

14. Services Jeopardy Categories: Education Services for $100 Five role types around which our curriculum is designed….. What are End User, Project Manager, Project Architect, Developer, and Administrator ? Return

15. Services Jeopardy Categories: Education Services for $200 The one Documentum Course required as pre-requisite for all others ….. What is Tech Fundamentals of 4i ? Return

16. Services Jeopardy Categories: Education Services for $300 Two additional options for Documentum’s Standard Courses….. What is Tailor them or Teach Onsite ? Return

17. Services Jeopardy Categories: Education Services for $400 For budgeting purposes, the % of a deal that should be training ….. What is 10 % ? Return

18. Services Jeopardy Categories: Education Services for $500 Who Sales Account Managers call to assess and propose training programs….. Who is Josh Farris ? Return

19. Services Jeopardy Categories: Tech Support Services for $100 Customers can submit cases online, search support notes, FAQs and known bugs with this….. What is Tech Support’s Electronic Service Center ? Return

20. Services Jeopardy Categories: Tech Support Services for $200 Remote assistance with developing code, customizations and integrations ….. What is Developer Support ? Return

21. Services Jeopardy Categories: Platform Technology Services for $300 The two pre-requisites for Mission Critical Support ….. What are 24 x 7 Vendor Service Level Agreements and a validated backup regimen ? Return

22. Services Jeopardy Categories: Tech Support Services for $400 Maximize customer’s ROI of their deployed solution, lower their risks of applying new technology, coordinate resources and leverages best practices ….. What is the role of the Value Service Manager ? Return

23. Services Jeopardy Categories: Tech Support Services for $500 If a customer calls you to discuss a technical problem or support issue, they should have this when you ask for it ….. What is a Case Number ? Return

24. Services Jeopardy Categories: Bonus Question # 1 The four education courses being updated to Documentum 4i ….. What are Technical Fundamentals, Systems Administration, RightSite and Customizing Client Applications ? Return

25. Services Jeopardy Categories: Bonus Question # 2 The number of authorized contacts a customer may have for a 3500 seat license ….. What is five ? Return