1. Mass HIway - Quick Guide to Using Webmail December 11, 2014

2. MeHI is the designated state agency for:  Coordinating health care innovation, technology and competitiveness  Accelerating the adoption of health information technologies  Promoting health IT to improve the safety, quality and efficiency of health care in Massachusetts  Advancing the dissemination of electronic health records systems in all health care provider settings MeHI is a division of the Massachusetts Technology Collaborative, a public economic development agency 2 Massachusetts eHealth Institute Tech Hub Collaborative Big Data Consortium Advanced Manufacturing Collaborative Innovation Index Mass Broadband 123 MassVetsAdvisor Health IT Adoption & Use Connected Communities eHealth Services & Support eHealth Innovation eHealth Learning Center

3. Meet the speakers Massachusetts eHealth Institute 3 Sean Kennedy, MPH, MS, PMP Director, Health Information Exchange Massachusetts eHealth Institute at the Massachusetts Technology Collaborative Murali Athuluri Senior Consultant Massachusetts eHealth Collaborative Ryan Thomas Lead Service Manager Mass HIway Operations Team

4. Presentation Goals Todays presentation goals are: Provide Massachusetts healthcare providers with information to help them access and use Webmail: What is the purpose of Webmail? How do we use webmail? How do we access provider DIRECT addresses? How do we search for a webmail address? Review frequently asked questions (FAQs)

5. What is Mass HIway? Mass HIway: Secure, statewide health information exchange (HIE) network operated by the Massachusetts Executive Office of Health and Human Services and guided by the Health Information Technology Council and its multi-stakeholder advisory groups. Mass HIway Goals: To facilitate information sharing and communication among healthcare organizations to: Improve care quality and safety at patient transitions of care Reduce costs and duplication Improve patient outcomes and satisfaction

6. Mass HIway Progress Report Mass HIway Progress to date: 300+ participant organizations. See full participant list at: www.masshiway.netwww.masshiway.net 50+ Organizations actively exchanging data –growing at regular intervals ~5 Million transactions exchanged since the “Golden Spike” in October 2012 Currently at a run rate of approx. 500,000 transactions per month

7. 7 13 Month HIway Transaction Activity HIway Transaction Activity * Note: Includes all transactions over Mass HIway, both production and provider test 655,378 Transactions * exchanged during November 5,202,011 Total Transactions * (inception to date)

8. Mass HIway Connection Options Provider directory Certificate repository DIRECT gateway Web portal mailbox HIE ServicesUser types 4 Methods Of Accessing HIE Services EHR connects directly Webmail Physician practice Hospital Long-term care Other providers Public health Health plans EHR connects through LAND Appliance 8 HISP Connectivity

9. Webmail – Pros & Cons Pros ► Simple to use, shorter onboarding cycle times, no dependency on EHR vendors, No third party integrations necessary ► No hardware or software installs at the participant site; no IT staff required ► Non-technical interface for users; access through web browser Cons ► Users manually check for received messages on an e-mail system that is not integrated with their EHR ► Configuring automatic uploads of clinical information requires expert resources Recommended for… Participants who would like to send or receive clinical and patient information such as Transfer of Care securely on an ad-hoc basis and without a need to regularly send large volumes of data Webmail is a browser based secure email service for exchanging administrative transactions among various participants of MA HIway.

10. Webmail - Login URL: https://www.masshiway.hhs.state.ma.us/concerto/Login.htmhttps://www.masshiway.hhs.state.ma.us/concerto/Login.htm

11. Webmail - Inbox

12. Webmail - Send Mail

13. Webmail – Other Options

14. Viewing Provider DIRECT address Accessing the Provider Directory: Webmail Auto-complete Look Up Start typing in the “To” field. List of the top ten matches are displayed.

15. Searching for Provider DIRECT address Accessing the Provider Directory: Webmail Advanced Search Accessed through Webmail interface and allows search by first/last name, etc.

16. Getting data into the Provider Directory Mass HIway provides:  Domain name e.g., direct.ssh.masshiway.netdirect.ssh.masshiway.net Participant provides Organization information Organizational, Department, and/or individual level addresses e.g., –Southshorehospital@direct.ssh.masshiway.netSouthshorehospital@direct.ssh.masshiway.net –Medicalrecords@direct.ssh.masshiway.netMedicalrecords@direct.ssh.masshiway.net –Emergency@direct.ssh.masshiway.netEmergency@direct.ssh.masshiway.net –Edward.Long@direct.ssh.masshiway.netEdward.Long@direct.ssh.masshiway.net Minimal data set to help others find Participant addresses Alternative contact for verification (e.g., Phone #)

17.  Fill out provider and organizational forms  Determine desired domain name  Determine structure of the webmail box (how many separate inboxes and how many users will have log in credentials?)  Once that information is gathered, participant is on boarded onto the webmail platform  Service manger will distribute log in credentials for the webmail box  Service manager will instruct participant to send a loopback test message to ensure proper connectivity to the MA HIway  After test is complete, participant is live in production on the MA HIway Webmail – Process/Timeline 17 DiscoveryOn BoardingTestingGo Live Week 1 – 2 Week 3 Forms/DomainOnboard to webmailLoopback testGo-live

18. Rate Card 18

19. FAQs: Can I access webmail from anywhere? Yes. Webmail is accessible using the secured URL as long as there is a internet access. Is there a web browser limitation? Webmail is accessible through Firefox, Safari and Internet Explorer. How do I set up a shared webmail mailbox when adding users? If you are using one mailbox for multiple users, you may specify this in the Provider Directory Provider Upload File under “Shared Mailbox Address”. This option is only available to webmail providers.

20. Other Questions? Please submit through the question function on the webinar Participants can also contact their Access Administrators Account ManagerEmailPhone Murali Athulurimathuluri@maehc.org781-296-3857 Jim Bushjbush@maehc.org339-222-6124 Len Levinellevine@maehc.org339-223-3498 The Massachusetts Health Information Highway 1.855.MAHIWAY (1.855.624.4929) Option 1 masshiway@state.ma.us www.masshiway.net

21. Discussion & Questions Massachusetts eHealth Institute 21 kennedy@masstech.org mathuluri@maehc.org Ryan.Thomas@orionhealth.com Sean Kennedy, MPH, MS, PMP Health Information Exchange Director Massachusetts eHealth Institute at the Massachusetts Technology Collaborative Murali Athuluri Senior Consultant Massachusetts eHealth Collaborative Ryan Thomas Lead Service Manager Mass HIway Operations Team

22. 617-371-3999 ehealth@masstech.org @MassEHealth www.mehi.masstech.org