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Nine Attending Behaviors for Effective Listening: Robert L. Kehoe listeningandcommunication.com.

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Presentation on theme: "Nine Attending Behaviors for Effective Listening: Robert L. Kehoe listeningandcommunication.com."— Presentation transcript:

1

2 Nine Attending Behaviors for Effective Listening: Robert L. Kehoe listeningandcommunication.com

3 What are the Nine Attending Behaviors?

4 Eye Contact How: Mutual gaze Individual gaze

5 Head Nod Positive yes type Encourages sender to continue

6 Bodily Position Orientation Forward lean Close

7 Facial Expression Connection Smiling Wrinkled brow

8 Silence Calculated pauses Reflection

9 Verbal Attending Behaviors Verbal Expression Voice Tone Touch Consider the Comfort of Sender

10 Attending Behaviors Non-verbal Eye contact Head Nod Facial expression Bodily position Silence Verbal Verbal expression Voice Tone Touch Consider the comfort of the sender

11 References Horton, W. (2006). E-learning by Design [DX Reader version]. Retrieved from http://online.vitalsource.com/books/97807 http://online.vitalsource.com/books/97807 Wolvin, A., & Coakley, C.G. (1996). Therapeutic Listening. In A. Wolvin, & C.G. Coakley (Eds.), Listening (5 th ed., pp. 263-307). Madison, WI: Brown & Benchmark.

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