1. 11 Noemi Carreno-Houshmand Cisco Collaborative Professional Services Program Manager ncareno@cisco.com 512-378-6359 May 24, 2013

2. 2 AGENDA Collaborative Professional Services Program OverviewProgram Overview Portfolio OfferingsPortfolio Offerings Engaging with CPSEngaging with CPS

3. 3 Collaborative Professional Services PartnerPartner Customer Portfolio of professional services sold only to qualified partners Eligible to ATP, Gold, Silver & Premier partners Develop new practice / strengthen existing capabilities Planning, Design, & Optimization phases of Lifecycle Support partners with projects in the commercial to mid- enterprise segments

4. 4 Collaborative Professional Services Cisco – Partner Collaboration Cisco provides: engineering expertise, smart services innovation, best practices, proprietary methodologies Partner provides: intellectual capital, resources, and customer knowledge SKU based - Fixed scope / price Orderable in CCW * Delivered to partner remotely and virtually via Cisco NCEs/CCIEs Project based Invoiced upon project completion * * Exception Knowledge Services

5. 5 5432 1 Guidance Services Development Services Assessment Services Practice Accelerator Workshops Knowledge Services BORDERLESS NETWORKS FUELING BUSINESS TRANSFORMATION ENSURING CUSTOMER SUCCESS Collaborative Professional Services Portfolio Offerings COLLABORATION DATA CENTER / VIRTUALIZATION / CLOUD DATA CENTER / VIRTUALIZATION / CLOUD Deployment Services CLOUPIA SAP HANA CLOUPIA SAP HANA

6. 6 GUIDANCE SERVICESASSESSMENT SERVICEGUIDANCE SERVICESKNOWLEDGE SERVICES PRACTICE ACCELERATORS DEVELOPMENT SERVICES Borderless Networks Collaboration Data Center, Virtualization, and Cloud ** Partner Specialization required for all guidance services ** Validate partner created documentation: - High Level Designs - Low Level Designs - Network Implementation Plans - Test Plans Technical Findings document Guidance Services Guidance Services Borderless Network Guidance Service Identity Services Engine Guidance Service Unified Communications Guidance Service Video Guidance Service Data Center Guidance Service

7. 7 DEVELOPMENT SERVICESASSESSMENT SERVICESGUIDANCE SERVICESKNOWLEDGE SERVICES PRACTICE ACCELERATORS Borderless Networks Collaboration Data Center, Virtualization, and Cloud Deliver Designs and As-built documentation - High Level Design - Detailed Design - Network Implementation Plans - Test Plans - Migration Plans Development Services Development Services Borderless Network Development Service Unified Communications Development Service Video Development Service Data Center Development Service Private Cloud Development Service

8. 8 DEVELOPMENT SERVICESASSESSMENT SERVICESGUIDANCE SERVICESKNOWLEDGE SERVICES PRACTICE ACCELERATORS Borderless Networks Collaboration Data Center, Virtualization, and Cloud Intelligent validations and recommendations for network stability, optimization, performance & security: - Discovery Tool - Detailed Reports - Review Discussion - Actionable recommendations Assesssment Services Assesssment Services Routing & Switching Assessment Router & LAN Switch multi-day Audit Network Device Security Assessment IPv6 Assessment Identity Services Engine Readiness Assessment Video Level Service Agreement Assessment Unified Communications Assessment Unified Messaging Assessment Contact Center Assessment Video Assessment Data Center Assessment

9. 9 GUIDANCE SERVICES DEVELOPMENT SERVICES KNOWLEDGE SERVICESASSESSMENT SERVICESPRACTICE ACCELERATORS Borderless Networks Collaboration Data Center, Virtualization, and Cloud Technical Knowledge Library - Subscription-based experiential knowledge for Cisco solutions - Access to proprietary knowledge portal available 24 x 7 - Accessibility via a web browser or a mobile application - Content supports plan, build, & manage phases Knowledge Services Knowledge Services Network Infrastructure Knowledge Service Wireless Knowledge Service Security Knowledge Service Collaboration Knowledge Service Data Center Knowledge Service Total Knowledge Library (TKL)

10. 10 Comprehensive Knowledge Flavors Advanced Services Best Practices Design and implementation guides White papers and technical tips Video on demand (VoD) presentations and other self-study resources Cisco® Press titles Available in digital format Learnings from Solution Validation Labs Test cases, benchmarking results, and recommendations Case Studies from Customer Proof of Concept (CPOC) Labs Experiential learning from CPOC Labs IntelliShield Security feeds Comprehensive and actionable threat and vulnerability information CCENT/CCDA/CCNP/CCNA Security & Voice Certification Self-Study Guides Certification exams test-preps NEW

11. 11 GUIDANCE SERVICES DEVELOPMENT SERVICES PRACTICE ACCELERATORSASSESSMENT SERVICESKNOWLEDGE SERVICES Data Center, Virtualization, and Cloud Practice Accelerator Workshops Cisco Provides to Partner consultative workshops to enable the establishment of a new practice: Technical Selling and Consulting Design/Delivery Methods Project Management Lab/Demo Practice Accelerators Practice Accelerators Cloud Builder Accelerator Service Flexpod Technical Consulting Accelerator Service Virtualization Experience Infrastructure Technical Consulting Accelerator Service Unified Computing System Partner Lab Demonstration Accelerator Service

12. 12 Why CPS  Alternative AS support model available to partners  Scale Professional Services  Expand Operational Efficiencies  Generate new business streams  Increase profit margins

13. 13 TECHNICAL SERVICES ADVANCED SERVICES Cisco Brand Resale SmartNet SmartCare Smartnet Total Care CISCO SERVICES Partner Branded svcs CSSP CSPP PSS 1) Direct (CBR) SOW Based AS-T AS-F AS-S Cisco-Customer 2) Collaborative Professional Services (CPS) No SOW AS-F AS-S Cisco-Partner Engagement

14. 14 Cisco Confidential 14 © 2011 Cisco and/or its affiliates. All rights reserved. Thank you