1. SESSION ONE: SETTING THE SCENE Welcome and introduction by conference chair Chris Wright Director of Services Rainer

2. Developing integrated and personalised services Ian Winter Regional Change Agent – Adult Social Care London Development Centre, CSIP

3. Implementing the National Action Plan for reducing re-offending Vivien Brandon Policy Lead on Partnerships, National Offender Management Service (NOMS)

4. KEYNOTE ADDRESS Providing services for those with complex and multiple needs Ann Watt Deputy Director Social Exclusion Task Force Cabinet Office

5. Questions and discussion

6. SESSION TWO: IMPROVING SERVICES Deborah Cameron Chief Executive Addaction Families can work: time to end the blame game

7. Providing housing for vulnerable adults with multiple needs Chris Holmes Board Member, Housing Corporation and Chair, Panel on Housing for Vulnerable People

8. Improved health and social care services for people in the criminal justice system Sean Duggan Director Prisons and Criminal Justice Programme Sainsbury Centre for Mental Health

9. Questions and discussion

10. SESSION THREE: PROVIDING SERVICES FOR THE HARD TO REACH My story - the experience of a service user Carol Heaton Addaction Service User

11. Lost in transition - providing services for young adults Sukhvinder Stubbs Chief Executive Barrow Cadbury Trust

12. Reaching service users from BME backgrounds Julian Christopher Head of Advocacy Services Equalities National Council

13. Questions and discussion

14. ROUNDTABLE DISCUSSION 1 Translating the risk and protection model into service delivery Chris Wright Director of Services, Rainer Jonathan Lees Programme Manager – England, Communities that Care (CtC)

15. ROUNDTABLE DISCUSSION 2 Best practice - the benefit of alternative approaches to adult inclusion Peter Cockersell Director of Programmes, St Mungo’s Ryan Honeyman Policy Officer, Revolving Doors Agency

16. ROUNDTABLE DISCUSSION 3 Pathways to work - skills and training for employability Bill Tidnam Director of Housing and Community Support, Thames Reach Jennie Patterson Breakthrough Project Manager, Thames Reach