2. Knowledge is our most important engine of production – Alfred Marshal Knowledge is the key resource of the 21 st century Problem today is not how to find information but how to handle it! Forethought

3. Outline Concept of Knowledge Management (KM) Forces Driving KM KM Systems Impact of KM KM Tools and Use of ICT in KM

4. Knowledge Continuum Data = collection of facts, measurements, statistics Information = organized data Knowledge = contextual, relevant, actionable information

5. Taxonomy and Ontology Taxonomy is the classification of information entities in the form of a hierarchy, according to the presumed relationships of the real-world entities they represent. Ontology defines the common words and concepts (the meaning) used to describe and represent an area of knowledge.

6. Knowledge Tacit Explicit Subjective, cognitive, experiential learning Highly personalized Difficult to formalize Sticky knowledge Objective, rational, technical Policies, goals, strategies, papers, reports Codified Leaky knowledge

7. Knowledge Management Process to help organization identify, select, organize, disseminate, transfer information Systematic and active management of ideas, information, and knowledge residing within organization’s employees Leverage value of intellectual capital through reuse

8. Driving Forces for KM Increasing Domain Complexity Accelerating Market Volatility Intensified Speed of Responsiveness Diminishing Individual Experiences

9. The KM Systems

10. Impact of KM Products Process People Organizational Performance Employee Learning Employee Adaptability Job Satisfaction Process Effectiveness Process Efficiency Process Innovation Value added products Knowledge based products Return on Investment Economies of Scale and Scope Sustainable competitive advantage

11. An Exercise

12. KM Techniques Brainstorming Story Telling Knowledge Mapping Coaching and Mentoring Communities of Practice (CoP) After Action Review (AAR) Exit Interview Knowledge Fair Yellow Pages Lesson Learned and Best Practices

13. Learning organization & KM People continually expand their capacity to create the results they truly desire New and expansive patterns of thinking are nurtured Collective aspiration is set free People are continually learning how to learn together KM is the foundation of learning organization

14. Barriers to KM Implementation

15. To Sum Up Knowledge controls access to opportunity and advancement KM is creation, sharing and utilization of Knowledge systematically An integral part of every knowledge worker’s daily responsibilities Various tools can be used for managing knowledge assets Use of ICT is important for KM implementation

16. Basanta Raj Sigdel NASC Tel. 5522160 Ext. 275 Cell: 9841310840 Email: brsigdel@nasc.org.np