1. October 14, 2011

2.  Benefit Year Earnings (BYE): Root Causes Identified:  Agency Causes  Late posting of wages to Tax System  Wrong Last Employer  Claimant Causes  Failure to report wages  Failure to report an employer  Employer Causes  Late/Incorrect wage reports  Late or no responses to wage requests 2

3.  Benefit Year Earnings (BYE): Planned action(s) to address:  Use of NDNH  Publicity Campaign for Claimants and Employers  Other Cross Matches Principal milestones:  BPC Use of NDNH – December 2011  Publicity Campaign for General Public Dec 2011  Internal communication campaign for NMDWS 3

4.  Separations (SEPs): Root Causes Identified:  Agency Causes  Wrong Last Employer  Failure to pursue information provided  Claimant Causes  Quit vs Laid Off  Not Identifying Correct last employer  Failure to respond to requests for information  Employer Causes  Failure to respond timely to requests for information  Incorrect wage reports 4

5.  Separations:  Planned action(s) to address:  Publicity campaign directed at Employers & Claimants  Training/Retraining of CSRs and Adjudicators  SIDES  Principal milestones:  Employers receive notifications either by mail or email March 2012  Publicity Blitz for general public Jan 2012  Staff training completed Dec 2011 5

6.  Work Search Issues: Root Causes Identified:  Agency Causes  Confusing directions provided to claimant  No system follow-up to verify work searches  State Warning rule  Claimant Causes  Not understanding work search requirements  Failure to complete adequate work searches  Failure to keep records of work searches 6

7.  Work Search Issues :  Planned action(s) to address:  Change to NMAC on work search warning  Increase number of claimants queried for work searches  Publicity campaign  Principal milestones:  Change to NMAC Mar 2012  Pilot Program for verifying work searches Oct 2011  Full implementation of work search verification Jan 2012 7

8. 8  No state specific issues Identified at this time

9.  Strategies to Support Owning UI Integrity:  Encourage every staff member …etc.  Training on Overpayments  Email, Posters, Meeting agendas  Use of Intranet to show successes  Develop processes ….etc.  Tech Integrity Group  Implement new Claims & Tax Systems  Encourage Continuous Improvement  Maintain management oversight…etc.  Bi-Weekly QC reports to Managers  Management updates in quarterly NMDWS newsletter  Monthly meetings of UI Integrity Tech Team 9

10.  Communications Strategies:  To claimants  Flyer in claimant notifications  E-mail blasts  Phone and internet messages  NMDWS Web Page  To employers  Flyer in Quarterly notifications  NMDWS Web Page  Email blasts 10

11.  Communications Strategies, Continued:  To state UI staff  Intranet  Section Meetings  Monthly Newsletter  To the public  Weekly articles in Sunday newspaper  Public service messages (radio and TV)  NMDWS Web Page  To state leaders (Governor, state legislature, etc.)  Governor’s Cabinet Meetings  Testimony at State Legislative Committees  NMDWS Web Page 11

12.  Killer App:  NO killer app at this time 12

13. “Integrity: Own It!”  Questions?  State Contact for follow-up: charles.mather@state.nm.us Phone: 505-841-8499 13