1. Trimble Global Services Division

2. Where we are

3. While a business area is focused on providing a world class product to meet an industry segment’s needs, Global Services is striving to help your customer use and maintain the product more efficiently. Training: On-line, instructor lead, and on the fly Certified Trainer Program for Dealers Support: Technical Support Installations Software Maintenance Agreements and Upgrades Hardware Extended Warranties Service: Repair Calibration and Inspection Service Provider Training and Certification Service Parts and Tools

4. Our portfolio  Trimble Protected –Hardware Extended Warranties –Software Maintenance Agreements –Service Repair  Trimble Training and Support Solutions –Customer self-help portal (Trimble Solution Center) –Preferred and Remote Support: fee based end-user support –Online and instructor led training (Trimble Learning Center) –Trimble Assistant: application for Distribution Partners to develop remote support  Refurbished Instruments

5. Our customers  Trimble Distribution Partners  Strategic Key Accounts  End-Users  Trimble internal divisions Trimble SurveySpectra/Nikon Survey Heavy & HighwayBuilding Construction Mapping & GISInfrastructure Power, Process, & PlantConstruction Services Mobile Computing Systems

6. How we support the business areas  Technology & Tools: –Trimble Assistant –Trimble Knowledge Network Learning Center –Trimble Solution Center –Automatic Call Distribution systems  Resources: –Flexible staffing (technical and admin) –Instrument repairs centers in Shanghai, Raunheim, Dayton  Expertise and Services in: –Training –Customer Support –Installation Services –Instrument Repairs

7. Demos  Trimble Assistant Flash Demo at www.trimble.com/trimbleassistant www.trimble.com/trimbleassistant  Trimble Knowledge Network Demo at www.trimble.com/tkn www.trimble.com/tkn  Trimble Knowledge Network Solution Center at http://tknsc.trimble.comhttp://tknsc.trimble.com  Chinese Trimble Knowledge Network Solution Center at http://cnsc.trimble.comhttp://cnsc.trimble.com  Learn more at www.trimble.com/globalserviceswww.trimble.com/globalservices

8. Questions?