1. 1 Global Partnerships Presented by Frank Prabel Boeing Supply Chain Services

2. 2 Global Support Network CC32066001.ppt North American Core Staff North American Core Staff Amsterdam Europe Node Amsterdam Europe Node Mid-East Node Mid-East Node Asia Node Asia Node Brisbane Australia Node Brisbane Australia Node Objectives Improve Customer Support to International Fleets Reduce Customer’s support costs by use of regional partners Expand Life Cycle Customer Support to International Operations Provide regional support for our international PBL solutions Objectives Improve Customer Support to International Fleets Reduce Customer’s support costs by use of regional partners Expand Life Cycle Customer Support to International Operations Provide regional support for our international PBL solutions In Place In Implementation Planned In Planning Canada Node In Place Planned

3. 3 GSN - What is it? Services –Regional support center …orders, quotes, and information –Warehouse with international logistics capability –Repair network –Local presence –GSN web portal –Central shared database Support for PBL contracts –Selected regional engineering services An interdependent network of service centers that repair and maintain weapon systems and provide customer support

4. 4 GSN - Big Picture Worldwide Asset Management – Total Asset Visibility (TAV) – Access Multiple Regional Supply and Repair Capabilities – Customer Support 24/7 Future Capabilities – Enhanced Information Sharing – Dynamic Spares and Logistics Systems Regional customer support – 24/7 – Order Management for Spares, Repairs, etc. – Warehousing, Support, Tech Data,….

5. 5 GSN Implementation GP32743047.ppt Phased Approach Full Service GSN Offerings Time Phase 1 Spares Repairs Customer Control Center – 24/7 Data Analysis Expediting Spares Parts Catalog Regional Supplier Management Technical Manuals Phase 2 Configuration Management Service Bulletins Field Engineering Investment Spares Forecasting Phase 3 Mods/Upgrades Mod Kits Touch Labor

6. 6 Amsterdam –GSN European Regional Manager –CH-47 parts moving into facility –Customers coming on board –Regional support center attributes Korea –KAL to operate Asian Support Center –Strong regional presence –Extensive customer support capability Australia –BAL F/A-18 and CH-47 support via GSN –Procurement support for F-111 and B707 established Canada –Node design in work CC32460010.ppt European Support Center Asian Support Center European Support Center GSN Update

7. 7 European Support Center Support Services Customer Orders Repairs Warehouse GP32743049.ppt – Rotorcraft - Led by CH-47 – Future F-15, F/A-18, AH-64, 737 Wedgetail, Tankers, Harpoon, C-17 - Partnership with Fokker Services

8. 8 GSN Information Access Parts Page………….. – Order Generation Repairs……………… – Where When & How Brokerage Services – Parts Sales TAV (Total Asset Visibility) – Where’s my Stuff? Customer…………… – Support WarehouseFront Office Back Office – Availability – – Asset Manager – Spares Forecaster Support Manager

9. 9 Commitment At all Levels Required Flexible and Innovative Business Solutions are Key Components Positive Customer and Supplier Relationships are Necessary for Success Demonstrated Performance and Trust Between Partners CC20118.10 Summary