1. Unit3 Front Desk (II) Vocational Education Hotel English Period 1

2. Warm-up （ Match ） taxi train bus plane airport ship

3. Words and Expressions Listening 1 Dialogue 1 Role Play 1 Content

4. Words and Expressions arrange [ə're ɪ nd ʒ ] v. 安排 between [b ɪ 'twi:n] prep. 在 … 之间 enjoy [ ɪ n'd ɔɪ ] v. 喜欢，享受 hope [həup] v. 希望 leader ['li:də] n. 领导人 place [ple ɪ s] v. 安置，安放 weight [we ɪ t] n. 重量 pick up 取，拿 tour group 旅游团 tour leader 旅游团团长

5.  Listening 1 Listen and match. 1.How many people is A. Between 8 and 10 am 2.Breakfast is served B: are on the top floor 3.I'll give you C: If you need any help 4.The weight room and sauna D: the reservation for? 5. Call the front desk E: five room keys Listening and Speaking

6. Keys:  1-D  2-A  3-E  4-B  5-C

7. Listening material 1. How many people is the reservation for? 2. Breakfast is served between 8and 10 am. 3. I'll give you five room keys. 4. The weight room and sauna are on the top floor. 5. Call the front desk if you need any help.

8. C=Clerk, G=Guest C: Good morning. Who is the tour leader, please? TL: It's me. C: Is there any change in the number of your group? TL: No. C: Your check-out time is 8：00 tomorrow morning. Is that right? TL: Yes, I hope you will arrange a morning call at 7:00. C: No problem. Could you place your bags in front of your room doors by 7:30? The bellman will pick them up. TL: You are very helpful. C: Thanks. I hope you'll enjoy your stay here. Dialogue 1 Tour Group Check-in

9. Questions Where are they? What are they talking about?

10. Sentence Translation  Who is the tour leader, please? 谁是旅游团团长？  Is there any change in the number of your group? 你们团队的客人人数有没有改变？  Your check-out time is 8:00 tomorrow morning. 你们的退房时间是明天早上。

11. Sentence Translation  I hope you will arrange a morning call at 7:00. 我希望你们安排七点钟的叫醒服务。  No problem. 没问题。  I hope you will enjoy your stay here. 希望你们能在这里住的愉快

12. Language Points  1. Is there any change in the number of your group?  2. I hope you will arrange a morning call at 7:00. a morning call 叫醒服务  3. No problem.

13. Role Play 1 A: Your check-out time is 8:00/ 7:30/ 6:40 tomorrow morning. Is that right? B: Yes. I hope you will arrange a morning call at 7:00/6:30/5:40. A: No problem. B: Thanks.

14. Exercise  Complete the passage with the words in the box: taxi leave airport arrive from Mr Smith is New York. He has a meeting in London now. Tomorrow he will the hotel for home at 10 am. Hell take a to the airport. At about 3 pm, he will in New York. Mrs Smith will pick her husband up at the.

15. Keys to the exercise:  from---leave--- taxi---arrive--- airport

16.  Recite dialogue 1 in unit 11  Copy new words and expressions. Summary & Homework

17. Thank you for your cooperation!