1. Employee Engagement Deep Dive

2. Types of Employees

3. Why Engagement? Productivity Profitability Employee Retention Safety Customer Satisfaction Competition for Talent Wage Pressure

4. The Experience

5. Two Dimensions MACRO micro

6. MACRO SETTING THE STAGE CULTURE STAFFING PERFORMANCE EXIT

7. CULTURE Purpose Vision Values Interests Aspirations Values

8. STAFFING Recruitment Selection Orientation Socialization

9. PERFORMANCE ExpectationsMetrics Evaluate Reward Develop

10. EXIT Managed Separations

11. Two Dimensions MACRO micro

13. Leader Behavior Job Enrichment

14. micro Leader Behavior Individualized Consideration Intellectual Stimulation Idealized Influence

15. leader behavior Individualized Consideration

16. Intellectual Stimulation leader behavior

17. Idealized Influence leader behavior

18. micro Job Enrichment

19. Variety job enrichment

20. Ownership job enrichment

21. Significance job enrichment

22. Autonomy job enrichment

23. Feedback job enrichment

24. gets them engaged

25. Creates the Experience