1. Roger Humphrey Committee Member

2. Purpose The intent of the Awards Program is to provide suitable recognition to superior performance by Telecommunicators throughout the State of Alabama. These are Agency personnel who exceed the expected norm in job performance as well as other areas that deserve acknowledgement and appreciation. Personnel who are identified for this program must reflect the highest values in job performance and personal conduct.

3. Goal To create an effective employee recognition program that will promote a more productive work environment. The program will award various types of recognition to give all a fair chance to be credited for their distinguished service to the Emergency Communications Districts as a whole. Supervisors are in the best position to give recognition, because they know about employees over all job performance.

4. AWARD CATEGORIES 1. Leadership Achievement of the Year 2. Telecommunicator of the Year 3. Administrative Support of the Year 4. Technician of the Year 5. Line Supervisor of the Year

5.  Leadership Achievement Award This award is earmarked for someone in your organization who has shown outstanding leadership, even if behind the scenes, within and for your organization, Alabama State NENA Chapter, local community and all of Public Safety.

6.  Telecommunicator of the Year This award is for the call processor (call taker) or dispatcher who handle(s) a single, highly visible, unusually difficult situation/incident in an exemplary manner. They do not necessarily have to perform at that level 100% of the time, although that obviously shows that they are a top performer.

7.  Administrative Support This is the award for those in support positions that make the operation work, whether as an IT function, employee payroll/processes, accounting, etc.) In some cases, a single person may be multi-functional and handling several of these support tasks all at the same time.

8.  Technician Award This award is for a staff member that functions as a telephone technician, network, GIS or systems analyst or any other position that directly or indirectly helps Operational Personnel accomplish their mission and goals.

9.  Line Supervisor of the Year Somewhat self-explanatory. This is the line supervisor who has excelled by building their team/shift to an outstanding level. Many of the same criteria as that for Leadership can apply.

10.  Submitting your nomination Email the completed Microsoft Word nomination form as an attachment to Alabama NENA. You will receive emailed confirmation that we have received your nomination within five business days. If you are unable to email the nomination, you can mail it to Alabama NENA Vice President. All nominations must be received by August 28, 2015.

11.  Awards Received The State Chapter of Alabama NENA will pay hotel accommodations for the winners and one family member, as appropriate, to attend the awards ceremony. Additional family members and guests are the responsibility of the winner. In addition, the Awardee will receive a trophy/plaque and a stipend of $250.00 in recognition of their performance. Award recipients will be acknowledged during the final organizational meeting of the conference and will be brought up in front of the entire membership for recognition. The recipients will also be listed on the Chapter website with their picture.

12. SELECTION COMMITTEE  1. Johnny Hart – Marshal County  jhart@marshall911.com  2. Kristi Stamnes – Covington County  kstamnes@cc911ema.com  3. Charlie McNichol – Mobile  cmcnichol@mccd911.com  4. Roger Humphrey – Cullman County  rhumphrey@cullman911.org  5. Victor Kennedy – Talladega  vkennedy@talladega911.org  6. Christi Sowell – Limestone County  Kristi@alc911.org or kristisowell911@gmail.com  7. Larry Fisher – City of Montgomery  lfisher@montgomeryal.gov

14.  A long way from the Everglades and Tenerife

16.  ANNUAL CALL VOLUME  USA ◦ 240,000,000 (Approximately 70% Wireless)  ALABAMA ◦ 3,240,000 (Approximately 80% Wireless)

17.  SHOULD WE USE EVERY TOOL AVAILABLE TO ASSURE THE PUBLIC THAT WE ARE A HIGH RELIABILITY ORGANIZATION?  HOW RELIABILE IS YOUR EMERGENCY COMMUNICATION DISTRICT?  WE CAN HAVE THE BEST FACILITIES AND EQUIPMENT BUT WITHOUT WELL TRAINED PROFESSIONAL PERSONNEL WE MAY BE PROVIDING VERY ORDINARY 9-1-1 SERVICE.

18.  Biggest Challenge is Change