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May 30, 2008 Accounts Payable, Account Receivable and Fund Balance with Treasury Daily Status Review May 30, 2008 National Aeronautics and Space Administration
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May 30, 2008 Agenda Slide Status of Critical Contact Center Systems Customer Contact Center Metrics Status of Critical IT Systems Invoice Workload - Daily Document Imaging Volumes AP Daily Performance Metrics AP-AR Outstanding Issues FbwT Daily Reconciliation Status FBwT Outstanding Issues FBwT Outstanding Issues Trend Chart Internal Controls Audit Activity Weekly-Status of ORR Action Items - NSSC Weekly-Status of ORR Action Items - Dryden, Marshall, SSC AP Aged Reports Weekly-Upcoming Events Feedback
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May 30, 2008 All times Central Status of Critical Contact Center Systems Telephone System is operational Called 1-877-NSSC123, listen to recording and menu and connect to an agent. Daily at 7:00 a.m. Remedy Help Desk is operational Logged in and checked the Console, Flashboards and Bulletin Board. Daily at 7:00 a.m. Centergy Server is upChecked Quickcom and the Reader Board.Daily at 7:00 a.m. Centergy Manager is operationalLogged in.Daily at 7:00 a.m. Voicemail – After Hours Messages – cleared Checked voice message light to confirm messages have been read and deleted. Daily at 7:00 a.m. Emergency After Hours Requests entered into Remedy Checked Remedy to confirm any after hours inquiries have been input. Daily at 7:00 a.m. After Hours Telephone messaging system is operational Called 1-877-NSSC123 after hours recording. Verify option 1 rolls to voice mail and option 2 rolls to after hours on-call Manager. Daily at 7:00 p.m. Quality and Accuracy of InformationRandomly selected live calls and email responses reviewed.Daily Time to AnswerReviewed time to answer Centergy and Report.Daily
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May 30, 2008 Customer Contact Center Metrics Calls by Inquiry
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May 30, 2008 Customer Contact Center Metrics Aging Help Desk Tickets
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May 30, 2008 Status of Critical IT Systems SYSTEMSTATUSDOWNTIMEUPTIMECOMMENTS AWMSGREEN IAWGREEN ACaRTGREEN KOFAX-IRGREEN PCCGREEN PAY.GOVGREEN CIDTGREEN REMEDYGREEN SAPGREEN S-FTPGREEN TechDocGREEN
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May 30, 2008 Workload - AP Document Imaging Volumes (All Input Sources - Mail, Fax, Email, FTP)
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May 30, 2008 Note: Data includes interest payments paid via FI Invoice. Performance Metrics for Key Indicators May 1 - 30 2008
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May 30, 2008 Wave 2 Transition Metrics as May 30, 2008
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May 30, 2008 Note: Data includes interest payments paid via FI Invoice. Interest Performance Metrics May 1 - 30, 2008
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May 30, 2008 DFRC Interest Breakdown
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May 30, 2008 GRC Interest Breakdown
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May 30, 2008 KSC Interest Breakdown
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May 30, 2008 LaRC Interest Breakdown
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May 30, 2008 MSFC Interest Breakdown
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May 30, 2008 NSSC Interest Breakdown
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May 30, 2008 SSC Interest Breakdown
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May 30, 2008 Discounts Performance Metrics May 1 - 30, 2008
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May 30, 2008 Current Status of Invoices as of May 26, 2008
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May 30, 2008 Look Ahead May 27 – June 2, 2008
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May 30, 2008 Wave 2 Pre-Transition Summary as of April 28, 2008
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May 30, 2008 Wave 2 Pre-Transition Summary as of May 26, 2008
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May 30, 2008 Outstanding IssuesCenterPOCOpenDueComplete AWMS Enhancements Status: Enhancements in testing environment. Tier 3 & 4 in Production. Tier 5 in Production. Tier 6 – on hold. Funding Solution & Good Receipts and Acceptance in Production. DFRC Henry Daniels 2/21/085/30/08 SR # 139739 Discrepancy with the GenPRT3 Report Status: Assessment Completed by Comp Center. SSC Henry Daniels 4/2/085/30/08 SR# 141505 – Report to Correctly Calculate Due Dates Status: Pending Agency BPS Approval AllHenry Daniels 4/28/085/30/08 Accounts Payable Outstanding Issues
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May 30, 2008 Outstanding IssuesCenterPOCOpenDueComplete SR 143104 – Request for CAAS Procedures to be Updated in EPSS Status: In Process All Henry Daniels 5/20/085/30/08 SR 143100 - Request for Royalty Payments Process to be Updated in EPSS Status: In Process All Henry Daniels 5/20/085/30/08 SR 143098 – Request for Refund Process to be Updated in EPSS Status: In Process AllHenry Daniels 5/20/085/30/08 Accounts Receivable Outstanding Issues
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May 30, 2008 Outstanding IssuesCenterPOCOpenDueComplete Other Outstanding Issues
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May 30, 2008 Daily Reconciliation Status Days Aged Number $ In Thousands Explanation IPACs 1 2 3 6 8 9 13 20 22 28 30 34 38 48 54 63 65 78 91 101 1 3 12 2 1 2 1 2 1 8 -26 -6594 -893 -373 -47 -20 -4 -.3 1 -.3.3 -2 -4.3 -4 -.7 -6 -.2 Waiting on Cost FI Invoice to be processed by DFRC Waiting on cost FedMIL for DFRC to process FI invoice for DFRC to process IPAC reversed by DFRC GSA Processed by DFRC (original amount $1K) FEB IPAC correction, DFRC needs to re-enter FI Invoice to be processed by DFRC (original amount $71K) FI Invoice to be processed by DFRC (original amount $26K) FEB IPAC correction, DFRC needs to re-enter FI Invoice processed by Dryden (original amt was $73k) GSA Processed by Dryden; partial clearing FI Invoice processed by Dryden FI Invoice to be processed by DFRC GSA for DFRC to process RFC Payments 0 14 32 32 -213 -12 DIT’s Prior period adjustment – being processed by DFRC Deposits No Variance DFRC FBWT/FMS 224 Reconciliation Aging
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May 30, 2008 Days Aged Number$ In ThousandsExplanation IPACs 0 1 2 7 8 9 10 11 14 15 18 21 442131251142442131251142 319 -107 -.5 -2083 -99 -3 -201 -22 -.6 -2 -13 2 Needs cost Needs cost, and correct PO# Needs cost GSA –should clear on 5/27/08 Received cost 5/27/08 Needs cost Need corrected PO number Sent to Center to work RFC Payments 011711011711 521131521131 -485 619 1,464 24 7,788 7,898 DIT’s NSSC Advance, JV not posted Advance Payment Cancelled Check Payroll JV, PCS Taxes, labor adjustment Payroll JV, PCS Taxes Deposits 0101 1111.2 DOI issue, Payroll GRC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status
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May 30, 2008 Days Aged Number$ In ThousandsExplanation IPACs 1 2 3 6 7 10 13 15 16 17 21 5 11 12 1 5 6 1 2 1 2 21 97 578 194 73 -75 73 49 -130 -23 -46 Needs $183K in cost 70k need to reject, belongs to MSFC, other need cost 62K - GSA clearing 5/23, 8k is Fuel Bill, 5K needs cost Routed for cost, needs 49K in cost 32K cleared on 5/23/08, Wrong ALC rejecting (-16K) Waiting on cost, KSC to post GPO –Requested PO number Waiting on funding RFC Payments 2 17 21 21 -5424.7 DIT Cancelled check, will reverse when check is re-issued Deposits 6 10 16 132132 4.7 -.4 Advance check, KSC to post Payroll DOI Issue RITA tax over payment – waiting on NSSC to post P/R adjust. KSC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status
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May 30, 2008 Days Aged Number$ In ThousandsExplanation IPACs 0 1 2 5 6 8 9 16 3644214236442142 -83 -216 -5 -26 -24 -6 -5 -16K cleared as of 5/27/08 Cleared as of 5/27/08 Fedmil GPO and IPACs related to Fuel Bill Requested invoice RFC Payments 0 6-86DIT Deposits 6 7 21 111111.01.6 -8 Payroll Partial Deposit #2 not in SAP Timing (April SAP entry for May treasury Deposit) LaRC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status
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May 30, 2008 Daily Reconciliation Status MSFC FBWT/FMS 224 Reconciliation Aging Days Aged Number $ In Thousands Explanation IPACs 0 2 3 11 14 24 2 7 1 2 -3397 8 -5329.2 -1,593 Credit memo, need PO number Researching, CAAS (-1,593) RFC Payments 0 14 17 411 411 -42 1 DIT Cancelled Check Cancelled check Deposits 0 3 6 11 17 1111111111.8 84.1.4.2 Payroll/DOI PCS Tax Refund to be posted by MSFC Payroll/DOI issue assoc w/storage fees
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May 30, 2008 Days Aged Number$ In ThousandsExplanation IPACs 6 9 12 121121 -11 -130 -142 Received cost, routed for approval GSA Waiting on cost RFC Payments 0 4 -9302 DIT Deposits 4 12 11 11 17 1 Partial remaining amount from Dep # 34 not in SAP SSC FBWT/FMS 224 Reconciliation Aging Daily Reconciliation Status
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May 30, 2008 CenterBlank ALCBlank Functional Area Blank Business Area Blank Commitment Item DFRCNo variance GRCNo variance KSCNo variance LaRCNo variance MSFCNo variance SSCNo varianceNo VarianceNo variance FBWT Continuous Monitoring Program Activities Daily Reconciliation Status
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May 30, 2008 Outstanding IssuesCenterPOCOpenDueComplete Fund Balance with Treasury Outstanding Issues
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May 30, 2008 Outstanding Issues Aging Report
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May 30, 2008 Internal Controls Fund Balance With Treasury RecommendationProposed ResolutionStatus NASA should consider strengthening its communications with the centers by developing and implementing a communication plan that keeps the centers up to date on control monitoring requirements. The NASA OCFO will respond.Open In accordance with Treasury's rules and regulations regarding suspense accounts, NASA should consider modifying the SAP to Treasury reconciliation process to eliminate suspense Journal Voucher (JV). NASA should request a waiver from Treasury to be able to post to suspense until NASA can update the process and eliminate the need to post to suspense The NASA OCFO will respond.Open Status of resolution – NSSC Transitioning Process Design Assessment
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May 30, 2008 Internal Controls Accounts Payable RecommendationProposed ResolutionStatus The NSSC should designate an individual within the Center's Accounts Payable or Procurement department to update the NSSC Vendor Invoice Processor of changes regarding Center's authority listing. In addition, a back-up designee should be assigned for each Center. The NSSC AP will obtain invoice approval lists from Center Procurement and Finance and implement a process to receive the POC list for Contract Assignments from Center Procurement. Procedure will require regular updates from and follow-ups to Procurement and Finance to ensure both lists are kept up to date. Open Status of resolution – NSSC Transitioning Process Design Assessment
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May 30, 2008 Accounts Payable RecommendationProposed ResolutionStatus The NSSC Vendor Payment Processor should validate that services have been rendered and the IPAC was approved by the applicable CO or COTR before posting to SAP. The NSSC sees the process differently. At the time the IPAC is received by NASA the U. S. Treasury has already reduced NASA's funding by the amount of the IPAC transactions so there is little need to hold these transactions out of the accounting system pending some additional approval. Posting the valid and complete transactions upon receipt actually allows NASA records to remain in balance with U. S. Treasury records. Currently the NSSC performs the following IPAC validations based on downloaded information from GOALS: Purchase Order Number, Obligation Amount in SAP, Type Payment, Originating ALC, Customer ALC, Document Reference Number, Dollar Amount, Accomplish Date. After validation, the IPAC is posted to SAP. For Goods Receipt related IPACs the NSSC also checks SAP to ensure the goods receipt transaction has been processed in SAP. For services related IPAC the NSSC posts the IPAC transactions upon receipt/validation and then notifies the responsible activity of the posting and asks for confirmation/approval of services claimed on invoice/IPAC. If the responsible activity disapproves the posting the NSSC will work with the charging entity to reverse the IPAC or take other required action. The NSSC recognizes that not all NASA Centers are using an approval prior to posting process for IPAC. Therefore the NSSC will develop a standard IPAC posting procedure and coordinate it with the OCFO to standardize the process across NASA. Open Internal Controls Status of resolution – NSSC Transitioning Process Design Assessment
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May 30, 2008 Audit Activity No open audit activity.
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May 30, 2008 Weekly Slides (Briefed on Friday of Each Week)
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May 30, 2008 Status of Action Items NSSC Action ItemPOC StatusDate Dual Processing for FBWTMosteller
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May 30, 2008 Status of Action Items DFRC
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May 30, 2008 Status of Action Items MSFC
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May 30, 2008 Status of Action Items SSC
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May 30, 2008 Status of Action Items GRC
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May 30, 2008 Status of Action Items LaRC
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May 30, 2008 Status of Action Items KSC
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May 30, 2008 Aged AWMS Cost Requests
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May 30, 2008 Aged AWMS Invoice Approvals
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May 30, 2008 DateEventLocationPOC WebExCindy Epperson Upcoming E vents
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May 30, 2008 OCFO Core Transition Team Members Wave 1 Center CFOs, DCFOs Wave 2 Center CFOs, DCFOs Wave 1 Center On-Site Representatives NSSC Feedback
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May 30, 2008 Back-up Information
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May 30, 2008 DFRC Issues Invoices Breakdown
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May 30, 2008 GRC Potential Issues Breakdown
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May 30, 2008 KSC Potential Issues Breakdown
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May 30, 2008 MSFC Potential Issues Breakdown
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May 30, 2008 SignOffPage
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