1. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 1 Employee Motivation, Today’s Workforce, and Labor Relations

2. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 2 Understanding Human Relations Needs of management Needs of employees

3. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 3 What is Motivation? Corporate culture Behavior modification

4. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 4 Management by Objectives 1.Setting goals 2.Planning action 3.Implementing goals 4.Reviewing performance

5. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 5 Frederick W. Taylor Scientific management –Monetary rewards –Personal productivity

6. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 6 Maslow’s Hierarchy Self-actualization Self-esteem needs Social needs Safety needs Physiological needs

7. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 7 Herzberg’s Two-Factor Theory Hygiene FactorsMotivational Factors Working conditions Pay and security Company policies Supervisors Interpersonal relations Achievement Recognition Responsibility Work itself Personal growth

8. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 8 McGregor’s Assumptions Theory X EmployeesTheory Y Employees IrresponsibleIrresponsible Lack ambitionLack ambition Dislike workDislike work Avoid responsibilityAvoid responsibility Motivated by extrinsic rewardsMotivated by extrinsic rewards Goal seeking Creative Like work Accept responsibility Motivated by intrinsic rewards

9. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 9 Ouchi’s Theory Z Employee involvement Family environment

10. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 10 Keeping Pace With Today’s Work Force Demographic challenges Staffing challenges Alternative work arrangements

11. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 11 Demographic Challenges Workforce Diversity Gender Issues Immigration Aging Population Diversity Initiatives The Glass Ceiling Sexism Sexual Harassment

12. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 12 Staffing Challenges Skilled-labor shortage Rightsizing the workforce Quality of work and life

13. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 13 Skilled-Labor Shortage Revised pay systems Career development programs Educational programs

14. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 14 Rightsizing the Work Force Employee loyalty Employee burnout Job insecurity Technology issues Information overload

15. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 15 The Committed Employee: Then and Now NowCharacteristic Seize the Day 110 Percent Buys In (usually) Personal Life & Career Not Looking (but will listen) Near-term Personal Motto Effort on the Job Devotion to Employer Goals Priorities on the Job Readiness to Change Jobs Attachment to Employer Always Faithful 100 Percent Follow Orders The Firm & Its Goals Not Interested Long-term Then

16. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 16 Quality of Work Life Job enrichment –Reduces specialization –Expands responsibilities Job redesign –Restructures work –Coordinates skills and jobs

17. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 17 Alternative Work Arrangements Flextime Telecommuting Job sharing

18. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 18 Working With Labor Unions Wages and benefits Working conditions Job security

19. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 19 Key Union Legislation Norris-La Guardia Act of 1932 Wagner Act of 1935 Taft-Hartley Act of 1947 Landrum-Griffin Act of 1959 Plant-Closing Notification Act of 1988

20. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 20 How Unions Are Structured Local National International Federation

21. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 21 How Unions Organize Campaign for authorization cards Hold certification election

22. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 22 Collective Bargaining Process 1.Preparing to meet 2.Meeting 3.Reaching an agreement 4.Voting and ratification 5.Signing the agreement

23. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 23 Resolving an Impasse Mediation Arbitration

24. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 24 When Negotiations Break Down Labor –Strike –Boycott –Publicity Management –Strikebreakers –Lockouts –Injunctions

25. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 25 Declining Union Membership Unions included 35% of the workforce in the 1950s Unions include 13.5% of today’s workforce

26. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 26 The Labor Movement Today Decline in manufacturing Rise in service industries Changes in the workforce Flat organization structures

27. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 10 - 27 The Labor Movement Today Traditional causes –Wages –Working conditions –Benefits New causes –Health care –Child care –Job training