1. The Management Process

2. Management Management:
The process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals
Managerial competency:
Skill-based capability for high performance in a management job, includes communication, teamwork, motivation, leadership, critical thinking, professionalism

3. Functions of Management
There are four functions of management:
Planning
Setting performance objectives & deciding how to achieve them.
Controlling
Measuring performance and taking action to ensure desired results.
Organizing
Arranging tasks, people, and other resources to accomplish the work.
Leading
Inspiring people to work hard to achieve high performance.

4. Planning and Organizing
The process of setting objectives and determining what should be done to accomplish them
Organizing:
The process of assigning tasks, allocating resources, and coordinating work activities

5. Leading and Controlling
The process of creating enthusiasm and inspiring efforts to achieve goals
Controlling:
The process of measuring performance and taking action to ensure desired results

6. Managerial Roles Interpersonal Roles
How a manager interacts with other people:
Figurehead
Leader
Liaison
Informational Roles
How a manager exchanges and processes information:
Monitor
Disseminator
Spokesperson
Decisional Roles
How a manager uses information in decision making:
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator

7. Summary of Manager’s Roles
Managerial work is busy, demanding, and stressful. A summary of research shows that managers:
Work long hours
Work at an intense pace
Work at fragmented and varied tasks
Work with many communication media
Accomplish work largely through interpersonal relationships

8. Case Study: Katie’s Kitchen
Read the following case study, and using the case study format provided in class, provide a solution
Katie’s Kitchen