1. Information Technology Governance April 12, 2013

2. Agenda  Review of actions and decisions from previous meeting  Completed projects since previous meeting  Projects in progress (questions on circulated material)  New and Emerging initiatives  Support overview  Any other business  Moodle Governance update  IT Calendar  Draft IT Services Annual Plan  Prioritized view of work  Relationship management model  Governance schedule and questions  Review of actions and decisions coming out of this meeting

3. Actions from previous meeting ActionStatusComments Emerging documents for pre-governance projects CompleteHeading into governance two projects required documentation to bring them to the governance standard BlueJeans videoconferencing demo In progressBlueJeans has been used for small meetings and Moodle governance meeting. Full scale demo planned for summer 2-3 year view of IT initiatives In progressDraft document circulated for discussion

4. Completed Projects Banner Self Service Upgrade Website Redesign

5. Projects in progress – Questions? Automation of Staffing Automated Password Reset Exchange (email) rollout Financial Aid Key Performance Indicators CS Website and registration application Dean’s and Director’s List Sustainability calendar enhancements Environmental Data Project (Penticton COE) Laptop and Desktop Refresh

6. Emerging initiatives FAST Finance/WebReq/HR 4.1 Upgrade Banner Finance 8.8 / Accounts Receivable 8.42 Upgrade IT Services Website redesign Environmental Data Project (Penticton COE) Improving effectiveness of service request system, processes and practices

7. Support overview

8. Any other business Moodle governance update

9. IT Services Calendar  2013 IT calendar.xlsx 2013 IT calendar.xlsx

10. IT Annual Plan  Annual Plan IT 2013.docx Annual Plan IT 2013.docx

11. Prioritized view of work ..\..\Overall View\Initiatives_Projects.xlsx..\..\Overall View\Initiatives_Projects.xlsx

12. Relationship Management  IT Solutions & Support for IT Professionals | Info-Tech Research Group IT Solutions & Support for IT Professionals | Info-Tech Research Group

13. Governance meetings and feedback  Do we continue to align to the fiscal year?  What do you see as an appropriate duration between meetings? How many meetings should there be throughout the year?  Should we meet in the summer even though attendance may be lower?  What has been the most effective aspect of the first three meetings?  What has been the least effective aspect of the first three meetings?

14. Review Actions and Decisions