1. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Day of Interview: Personal ☼Clean, pressed clothes ☼Polished shoes ☼Clean hair, body, fingernails ☼Limit jewelry ☼No tongue, face, limited ear piercings ☼Limit perfume and aftershaves ☼No hats or skull caps ☼Cover tattoo Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010

2. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Planning for Interview -Make A Trial Run -Clothes – lay them out -Drive to interview location day before (same time of interview) -Find out who you are interviewing with

3. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Day of Interview: Business ☼Copy of resume ☼References ☼Questions ☼Names and Address of College ☼Have salary in mind ☼Anticipate start date Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010

4. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. During Interview ☼SMILE ☼Shake hands ☼“Nice to meet you…” ☼Sit where directed ☼NO fidgeting in chair ☼Don’t pick at hair, clothes, fingernails ☼Be honest ☼Maintain good eye contact Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010

5. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. During Interview ☼ Allow interviewer to direct ☼Directly answer questions ☼Be honest ☼Clarify or restate if needed ☼Avoid “know-it-all” ☼Ask your questions when directed ☼Express interest ☼Thank them for their time ☼Ask when will expect to hear from them ☼Leave portfolio with them ☼Ask when you can retrieve portfolio Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010

6. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Types of Questions Traditional Behavioral Situational Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010

7. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Traditional Questions When you complete school? Why do you want to work for this company? What did you like best about school/job? What did you like the least about school/job? Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010

8. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Behavioral Questions What kind of people do you like working with? Why have you held so many or few jobs? How do you handle criticism? How do you handle stress? How did you get along with others during extern? Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010

9. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Situational Questions Tell me about a time when you saw a HIPAA violation. Tell me about a time in your life when you felt you were cheated out of something. This position does not allow for many promotions. Tell me how you will handle this. Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010

10. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Questions NOT to ask -Avoid the “What is in it for me?” How much vacation/sick time? How much overtime? How soon can I get a promotion?

11. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Follow-Up Letter -Write a thank you prior to the interview and then customize based on events during interview -Mail thank you after interview

12. Professionalism in Health Care: A Primer for Career Success, 3e Sherry Makely Copyright ©2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. What do you do after interview? Send thank you note Follow up on all of your promises Call and check if longer than informed Wait patiently Prepared by: Karen Roode, RN, BSN, MBA Revised July 24, 2010