1. INFSO-RI-223782 SA2 ETICS2 first Review Valerio Venturi INFN Bruxelles, 3 April 2009 Infrastructure Support

2. INFSO-RI-223782 2 Bruxelles, 3 AprilWPX WP name Contents Goals Major Achievements Challenges Metrics and Statistics Conclusions

3. INFSO-RI-223782 3 Bruxelles, 3 AprilWPX WP name Goals 3

4. INFSO-RI-223782 4 Bruxelles, 3 AprilWPX WP name Goals Defining and implementing a support tracking procedures, organizing support shifts and defining escalation procedures to technical experts within the project Provide first level support Track frequently asked questions creating a searchable knowledge base of questions and answers available online. Analysis of the behaviour of the ETICS services 'on the field' with real users

5. INFSO-RI-223782 5 Bruxelles, 3 AprilWPX WP name Goals Collecting and understanding user requirements Assess the requirements and prioritize them according to their relevance and importance Work on the identification of new functionalities to be added to the core services and develop whether possible prototype implementation together with the infrastructure providers in order to validate as early as possible any design assumption

6. INFSO-RI-223782 6 Bruxelles, 3 AprilWPX WP name Goals Analysis of a meaningful set of applications in existing and new infrastructures, such as those related to the field of the aerospace engineering community and high-performance computing or new EGEE related applications, and the migration of their build, test and validation procedure to ETICS Analyses then integration of the ETICS services with existing infrastructure services, such as for example job management and software repository services

7. INFSO-RI-223782 7 Bruxelles, 3 AprilWPX WP name Major Achievements 7

8. INFSO-RI-223782 8 Bruxelles, 3 AprilWPX WP name Established Support Procedures Support procedures fully operative since PM3, implementing incident and problem management of ITILv2 Using a well established platform Global Grid User Support (GGUS) First level support provided by SA2. with all partners in the activity providing weekly support shifts with backup Working escalation procedures to domain experts in the project

9. INFSO-RI-223782 9 Bruxelles, 3 AprilWPX WP name Established Support Procedures Support portal fully operative since PM4 Online searchable knowledge base of FAQ Documentation now online Used to be in PDF, difficult to search Main maintainer in SA1 with proof reader in SA2 Narrative tutorials on specific task Integrating an autotools project, Integrating an Ant project

10. INFSO-RI-223782 10 Bruxelles, 3 AprilWPX WP name Established Support Procedures

11. INFSO-RI-223782 11 Bruxelles, 3 AprilWPX WP name Established Support Procedures

12. INFSO-RI-223782 12 Bruxelles, 3 AprilWPX WP name New applications supported UNICORE Requirements collected at PM6 One of the European Grid middleware The UNICORE porting was completed at PM9 StoRM Need libraries that cannot be installed outised CNAF for license reason Installed a worker noded at CNAF Porting completed at PM10

13. INFSO-RI-223782 13 Bruxelles, 3 AprilWPX WP name New applications supported Advanced Resources Connectors (ARC), the Nordugird project middleware Contacts were established in the context of the Unified Middleware Distribution activity ETICS is being proposed as the software engineering platform ETICS already hosts gLite and UNICORE Initial porting of ARC to ETICS were done in a meeting with the ARC integration team in Budapest in February

14. INFSO-RI-223782 14 Bruxelles, 3 AprilWPX WP name New applications supported ETICS was presented at VEGA to two potential customers in the aerospace community and received good comments and a detailed list of requirements Requirements needs to be satisfied before the system is accepted Mostly related to privacy and secure control of the system Requirements went in SA2 planning for the second year VEGA deployed the services at their sites to overcome the privacy issues

15. INFSO-RI-223782 15 Bruxelles, 3 AprilWPX WP name Job management system integration The current architecture has been redesigned to allow for supporting more submission engines The job management functionality has been moved to a separate service Prototype for submitters using Metronome and gLite Tested integration in the main services Full submission, status, registration of packages cycle tested with ETICS builds landing on EGEE worked nodes

16. INFSO-RI-223782 16 Bruxelles, 3 AprilWPX WP name Job management system integration

17. INFSO-RI-223782 17 Bruxelles, 3 AprilWPX WP name Job management system integration Integration roadmap agreed with EGEE A Virtual Organization for ETICS has been created Negotiating resources For testing purpose VO enable on the INFN CNAF T1 site SEED resources obtained from EGEE NA4 Negotiating more permanent resources Owned resources INFN CNAF and CERN Advertising the VO for those sites who are willing to support it Tested integration in the main services

18. INFSO-RI-223782 18 Bruxelles, 3 AprilWPX WP name Metrics and Statistics 18

19. INFSO-RI-223782 19 Bruxelles, 3 AprilWPX WP name Deliverables DSA2:1 User Support Procedures DSA2:2 New infrastructures evaluation plan DSA2:3 Infrastructure services integration – Analysis DSA2:4 Infrastructure services integration – Implementation (Part 1)‏

20. INFSO-RI-223782 20 Bruxelles, 3 AprilWPX WP name Metrics Average time a ticket is assigned to first-level support 12h (expected 12h)‏ Ratio of tickets sorted out at first-level support 50% (60%)‏ Amount of discussion on mailing lists, forums Still need to get this Number of new applications supported 2 (1)‏ Ratio of requirements implements over those collected 0

21. INFSO-RI-223782 21 Bruxelles, 3 AprilWPX WP name Challenges 21

22. INFSO-RI-223782 22 Bruxelles, 3 AprilWPX WP name Challenges Only one member in the activity has previous knowledge of the system Giving support to ETICS users is hard, not many tickets, but normally very hard to deal with Smart users, developers and system integrators summing plenty of years in software engineering Most of the people in SA2 'young' to software engineering Knowledge of plenty of different tools in the software engineering field

23. INFSO-RI-223782 23 Bruxelles, 3 AprilWPX WP name Conclusions 23

24. INFSO-RI-223782 24 Bruxelles, 3 AprilWPX WP name Challenges Support procedure established and support portal launched New applications ported Requirements needed for more collected, understood, prioritized Went into development plan for Y2 Integration of job submission engines on track ETICS will be able to use the European grid infrastructure