1. Communication Skills & Etiquette

2. Types Verbal Non-verbal Formal Informal Written Email Social Media
Body language
Formal
Informal

3. Written Communication
Reports
Memos (memorandum)
Letters

4. E-mail Professional, positive tone Grammar Use of emoticons?
Avoid controversial/sensitive topics
In-person discussion
Work “reminders”
Texting . . .

5. Practice . . .

6. Social Media Facebook, Twitter, etc.
Create professional/career account
Content of posts/tweets
Confidential, proprietary information

7. Verbal Workplace professionalism expectations
Avoid controversial/sensitive topics
“Foul” language
“Informal” conversations are important too
“Water cooler” conversations
Good morning, How are you?, Have a good night, etc.
Balancing the two worlds

8. Body language
“Open” demeanor
Posture
Greetings  handshaking, etc.

9. Awkward . . . Delaying or not responding
“Triage”
Not getting a response to s
Follow-up
Inappropriate conversations: TMI

10. More points to ponder . . .
Stay in touch after ending a job, university, etc.
Related to social networking/etiquette

11. Links How to Write Professional Emails
Perfect your texts: How to write error-free documents that sound great every time
3 Easy Ways to Be Way Better at Small Talk
10 conversation starters you can use in any situation
7 Habits of Highly Likeable People
These 10 Old School Networking Tips Are Still Important Today
How To Behave At Company Events
Answers to Your Office Party Etiquette FAQs

12. THANK YOU!